NoReply vs AirHelp: should you give up 25-35% of your flight payout?
AirHelp built a real business on a simple bet - passengers will hand over a third of their payout to avoid talking to the airline. NoReply takes the other side: the letter is free, a flat fee has us send it if you want, and you keep the rest. Here’s the honest comparison.
Last updated: September 2026 | UK consumer complaints
The short version
AirHelp is genuinely good at flights and properly hands-off - if you’d rather pay 35% than open an email, it’s a reasonable choice. But for a typical EU261 delay, the maths is brutal: NoReply’s letter is free and sending it for you costs £9.99 once, while AirHelp keeps roughly a third of the payout. Pick AirHelp if you value zero effort. Pick NoReply if you value zero deductions - and if you want one tool for every complaint, not just the ones that involve a runway.
NoReply vs AirHelp - side by side
Pricing model
NoReply
The letter is free, and you can send it yourself. £9.99 a case (£4.99 on your first) has NoReply send it, bring their replies back onto the case and chase if it stalls. Or £29 a year (£14.50 the first year) for every case. You keep 100% of any compensation.
AirHelp
No-win-no-fee. Per AirHelp’s pricing pages, the service fee is typically 35% of the compensation, with an extra legal-action fee bringing the total higher when court action is needed.
Coverage
NoReply
Everyday UK and EU consumer disputes: shopping and deliveries, flights and trains, broadband and mobile, energy and water, subscriptions and services. Not financial services, personal injury, housing disrepair, employment, criminal injury or benefits claims - those are regulated, so we point you to the free route (the Financial Ombudsman, Acas, Shelter, CICA, Citizens Advice) instead. Plus 60+ free tools for tax, refunds and rights.
AirHelp
Flight compensation only - delays, cancellations, denied boarding, missed connections under UK261, EU261, Brazilian ANAC and similar regs.
How the claim is built
NoReply
AI reads your details, applies UK261/EU261 to your route and delay and drafts the letter, free. Send it yourself, or have NoReply send it and track the airline’s replies.
AirHelp
You hand over the claim. AirHelp’s legal team chases the airline and, if needed, takes them to court (it has its own litigation arm in Germany).
Who keeps the money
NoReply
You. Compensation lands directly with you because the airline pays you, not us.
AirHelp
AirHelp collects from the airline and pays you the balance after deducting the service fee.
Effort required from you
NoReply
Five minutes to fill in flight details, then send the letter. You handle replies (the AI drafts the follow-ups).
AirHelp
Minimal - submit the claim, then wait. Convenient if you don’t want to deal with the airline at all.
Public stats
NoReply
We don’t publish user counts.
AirHelp
AirHelp publicly states it has helped millions of passengers since founding (per airhelp.com).
Founded
NoReply
2024.
AirHelp
2013, headquartered in Berlin.
Best for
NoReply
Passengers who can spend five minutes on a form and want every penny of the £220-£520 UK261 payout.
AirHelp
Passengers who want completely hands-off claims, including the threat of litigation if the airline refuses.
Sources for AirHelp's public claims: AirHelp pricing, AirHelp company info.
The maths on a £520 UK261 payout
A long-haul delay over four hours wins the same £520 award whichever route you take. Here’s what actually lands in your account.
| NoReply | AirHelp | |
|---|---|---|
| Compensation awarded | £520 | £520 |
| Fee taken | £0 if you send it, £9.99 if we do | ~35% = £182 |
| You keep | £520 (or ~£510) | ~£338 |
Same £520 award, at least £172 more in your pocket with NoReply. The trade-off: you reply to the odd email yourself.
Which one is right for you?
Choose NoReply if…
- You want to keep all £520 of your UK261 payout, not £338.
- You can spend five minutes on a form and reply to a couple of emails.
- You also have non-flight complaints brewing - one tool, one subscription.
- You like the idea of the AI doing the legal-research bit but you driving the case.
Choose AirHelp if…
- You want completely hands-off claims and don’t mind paying for the convenience.
- Your case is genuinely complex and might need litigation - AirHelp has lawyers in Germany.
- You only fly occasionally and don’t need a year-round complaint tool.
- You’d rather pay a percentage than touch the case at all.
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NoReply writes the letter, cites the law, and finds the right contact. Finding out what you’re owed costs nothing.