NoReply vs AirHelp: should you give up 25-35% of your flight payout?
AirHelp built a real business on a simple bet - passengers will hand over a third of their payout to avoid talking to the airline. NoReply takes the other side: pay a flat fee, do five minutes of work, keep the rest. Here’s the honest comparison.
Last updated: April 2026 | UK consumer complaints
The short version
AirHelp is genuinely good at flights and properly hands-off - if you’d rather pay 35% than open an email, it’s a reasonable choice. But for a typical EU261 delay, the maths is brutal: NoReply charges £2.99 once, AirHelp keeps roughly a third of the payout. Pick AirHelp if you value zero effort. Pick NoReply if you value zero deductions - and if you want one tool for every complaint, not just the ones that involve a runway.
NoReply vs AirHelp - side by side
Pricing model
NoReply
Flat: £2.99 per case or £6.99/month for unlimited cases. You keep 100% of any compensation.
AirHelp
No-win-no-fee. Per AirHelp’s pricing pages, the service fee is typically 35% of the compensation, with an extra legal-action fee bringing the total higher when court action is needed.
Coverage
NoReply
Every UK consumer dispute - flights yes, but also retail, broadband, energy, finance, housing, insurance and 60+ tools for tax, refunds and rights.
AirHelp
Flight compensation only - delays, cancellations, denied boarding, missed connections under UK261, EU261, Brazilian ANAC and similar regs.
How the claim is built
NoReply
AI reads your details, applies UK261/EU261 to your route and delay, drafts the letter and emails it from your account.
AirHelp
You hand over the claim. AirHelp’s legal team chases the airline and, if needed, takes them to court (it has its own litigation arm in Germany).
Who keeps the money
NoReply
You. Compensation lands directly with you because the airline pays you, not us.
AirHelp
AirHelp collects from the airline and pays you the balance after deducting the service fee.
Effort required from you
NoReply
Five minutes to fill in flight details, then send the letter. You handle replies (the AI drafts the follow-ups).
AirHelp
Minimal - submit the claim, then wait. Convenient if you don’t want to deal with the airline at all.
Public stats
NoReply
We don’t publish user counts.
AirHelp
AirHelp publicly states it has helped millions of passengers since founding (per airhelp.com).
Founded
NoReply
2024.
AirHelp
2013, headquartered in Berlin.
Best for
NoReply
Passengers who can spend five minutes on a form and want every penny of the £220-£520 EU261 payout.
AirHelp
Passengers who want completely hands-off claims, including the threat of litigation if the airline refuses.
Sources for AirHelp's public claims: AirHelp pricing, AirHelp company info.
The maths on a £520 EU261 payout
A long-haul delay over four hours wins the same £520 award whichever route you take. Here’s what actually lands in your account.
| NoReply | AirHelp | |
|---|---|---|
| Compensation awarded | £520 | £520 |
| Fee taken | £2.99 flat | ~35% = £182 |
| You keep | ~£517 | ~£338 |
Same £520 award, roughly £179 more in your pocket with NoReply. The trade-off: you send the letter and reply to the odd email yourself.
Which one is right for you?
Choose NoReply if…
- You want to keep all £520 of your EU261 payout, not £338.
- You can spend five minutes on a form and reply to a couple of emails.
- You also have non-flight complaints brewing - one tool, one subscription.
- You like the idea of the AI doing the legal-research bit but you driving the case.
Choose AirHelp if…
- You want completely hands-off claims and don’t mind paying for the convenience.
- Your case is genuinely complex and might need litigation - AirHelp has lawyers in Germany.
- You only fly occasionally and don’t need a year-round complaint tool.
- You’d rather pay a percentage than touch the case at all.
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