NoReply vs AirHelp: should you give up 25-35% of your flight payout?
AirHelp built a real business on a simple bet - passengers will hand over a third of their payout to avoid talking to the airline. NoReply takes the other side: pay a flat fee, do five minutes of work, keep the rest. Here’s the honest comparison.
Last updated: April 2026 | UK consumer complaints
NoReply vs AirHelp - side by side
| Feature | NoReplyAI letter generator | AirHelp |
|---|---|---|
| Pricing model | Flat: £2.99 per case or £6.99/month for unlimited cases. You keep 100% of any compensation. | No-win-no-fee. Per AirHelp’s pricing pages, the service fee is typically 35% of the compensation, with an extra legal-action fee bringing the total higher when court action is needed. |
| Coverage | Every UK consumer dispute - flights yes, but also retail, broadband, energy, finance, housing, insurance and 50+ tools for tax, refunds and rights. | Flight compensation only - delays, cancellations, denied boarding, missed connections under UK261, EU261, Brazilian ANAC and similar regs. |
| How the claim is built | AI reads your details, applies UK261/EU261 to your route and delay, drafts the letter and emails it from your account. | You hand over the claim. AirHelp’s legal team chases the airline and, if needed, takes them to court (it has its own litigation arm in Germany). |
| Who keeps the money | You. Compensation lands directly with you because the airline pays you, not us. | AirHelp collects from the airline and pays you the balance after deducting the service fee. |
| Effort required from you | Five minutes to fill in flight details, then send the letter. You handle replies (the AI drafts the follow-ups). | Minimal - submit the claim, then wait. Convenient if you don’t want to deal with the airline at all. |
| Public stats | We don’t publish user counts. | AirHelp publicly states it has helped millions of passengers since founding (per airhelp.com). |
| Founded | 2024. | 2013, headquartered in Berlin. |
| Best for | Passengers who can spend five minutes on a form and want every penny of the £220-£520 EU261 payout. | Passengers who want completely hands-off claims, including the threat of litigation if the airline refuses. |
Sources for AirHelp's public claims: AirHelp pricing, AirHelp company info.
Choose NoReply if…
- You want to keep all £520 of your EU261 payout, not £338.
- You can spend five minutes on a form and reply to a couple of emails.
- You also have non-flight complaints brewing - one tool, one subscription.
- You like the idea of the AI doing the legal-research bit but you driving the case.
Choose AirHelp if…
- You want completely hands-off claims and don’t mind paying for the convenience.
- Your case is genuinely complex and might need litigation - AirHelp has lawyers in Germany.
- You only fly occasionally and don’t need a year-round complaint tool.
- You’d rather pay a percentage than touch the case at all.
The honest verdict
AirHelp is genuinely good at flights and properly hands-off - if you’d rather pay 35% than open an email, it’s a reasonable choice. But for a typical EU261 delay, the maths is brutal: NoReply charges £2.99 once, AirHelp keeps roughly a third of the payout. Pick AirHelp if you value zero effort. Pick NoReply if you value zero deductions - and if you want one tool for every complaint, not just the ones that involve a runway.
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