Guides, wins, and what we’ve been building.
The CMA publishes a live register of companies ordered to refund customers. Three are on it so far, £1.95m secured, and you don't have to lift a finger to get paid.
The EU reformed flight compensation in July 2026, but the 3-hour threshold and the €250 to €600 amounts survived. What changed, and which regime covers you.
Ofcom cut the telecoms ADR wait from 8 weeks to 6 on 8 April 2026. When you can escalate a broadband or mobile complaint, to which ombudsman, and how to skip the wait.
VAT on household electricity drops to 0% from 1 October 2026, worth around £45 a year - fixed tariffs included. How to check your bill got it, and what to do if not.
BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
A refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
Wrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here’s the route that works in 2026.
From 15 July 2026, Klarna, Clearpay, and other BNPL providers fall under FCA regulation. You’ll gain affordability checks and the right to complain to the Financial Ombudsman - though Section 75 still doesn’t cover BNPL itself.
BNPL gets Financial Ombudsman access in July (not Section 75, which stays credit-card only). Drip pricing is banned. UK261 covers all UK departures. Here’s your complete pre-travel checklist and what to do when things go wrong.
Most people leave money behind because they don’t know what they’re owed. A round-up of free tools to check your case and your figure, grouped by problem.
