Guides, wins, and what we’ve been building.
Ofgem announces the January 2027 price cap by 25 November. How to protect yourself at the changeover: the 31 December meter reading, your direct debit and credit balance.
The retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
EES passport queues are causing missed flights across Europe. UK261 and EU261 don't pay for a border queue, but delays, connections and insurance might. Your options.
A High Court order now defines what a 'time-limited' deal means. How to spot fake timers and 'was' prices before Black Friday on 27 November, and how to get a refund.
The CMA publishes a live register of companies ordered to refund customers. Three are on it so far, £1.95m secured, and you don't have to lift a finger to get paid.
The EU reformed flight compensation in July 2026, but the 3-hour threshold and the €250 to €600 amounts survived. What changed, and which regime covers you.
Ofcom cut the telecoms ADR wait from 8 weeks to 6 on 8 April 2026. When you can escalate a broadband or mobile complaint, to which ombudsman, and how to skip the wait.
VAT on household electricity drops to 0% from 1 October 2026, worth around £45 a year - fixed tariffs included. How to check your bill got it, and what to do if not.
BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
A refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
