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Complain to Argos

UK catalogue and retail store

Retail

How to complain to Argos

Argos has no complaints email that we could find on its own site. Use its official online form instead.

Complaint escalation guide

Is there an ombudsman for Argos?

Most high-street and online retailers are not covered by an ombudsman. If Argos will not resolve a faulty-goods or refund complaint, your escalation route is a Section 75 claim or chargeback, then Trading Standards, then the small claims court.

How do you escalate a complaint about Argos?

If you paid by credit card and the item cost over £100, make a Section 75 claim (or a chargeback on a debit card). Report the trader to Trading Standards through the Citizens Advice consumer helpline, and for unresolved amounts use the small claims court.

Laws that protect you

Consumer Rights Act 2015

Products must be of satisfactory quality, fit for purpose, and as described.

Section 9Section 10Section 11

Consumer Contracts Regulations 2013

14-day cooling-off period for online and distance purchases.

Regulation 29Regulation 30

Section 75 Protection

Credit card purchases between £100-£30,000 have joint liability protection.

Tips for Argos complaints

  • Argos says it plainly: "We currently cannot provide a support email address." Any complaints email you find on a directory site has been invented, and your complaint will go nowhere.
  • Live chat is the route Argos actually staffs. Ask for a reference number before the chat ends, because that is your proof the complaint exists.
  • Writing works too: Argos Limited, Royal Avenue, Widnes, WA8 8HS. The Acton Gate, Stafford address that comparison sites still list is out of date.
  • No ombudsman covers Argos. Their terms name no ADR scheme, so if they say no, what you have left is Section 75, a chargeback, or the small claims track.
  • Paid on an Argos Card or Argos Pay? That is credit from NewDay, and credit complaints do reach the Financial Ombudsman. A faulty air fryer does not, but the finance behind it might.

If Argos doesn't respond

  1. 1

    Customer Service

    No legal deadline: set yours in the letter

    Contact the retailer’s customer service team directly

  2. 2

    Formal Written Complaint

    Send a formal complaint letter citing the Consumer Rights Act 2015

  3. 3

    Section 75 / Chargeback

    If paid by credit card (£100+), contact your bank for Section 75 protection

  4. 4

    Small Claims Court

    File a claim for up to £10,000 via Money Claims Online

    Visit website

Frequently asked questions

There isn’t one. Argos states on its own help pages that it "cannot provide a support email address", and directs people to live chat or its other contact channels instead. Every complaints@ or customerservices@argos.co.uk address circulating on complaint directories is invented, so anything sent there is unlikely to reach anyone. Use live chat, or write to Argos Limited, Royal Avenue, Widnes, WA8 8HS.

No. Argos belongs to no alternative dispute resolution scheme, and its terms name none, so there is no ombudsman to escalate to for faulty goods or poor service. Your real routes are Section 75 of the Consumer Credit Act if you paid more than £100 by credit card, a chargeback through your bank if you paid by debit card, or the small claims track. Argos Card and Argos Pay complaints are different: that credit is provided by NewDay and does reach the Financial Ombudsman.

Argos Limited, Royal Avenue, Widnes, WA8 8HS. That is the address Argos publishes for written contact. Sainsbury’s owns Argos, but complaints do not route through a Sainsbury’s page: Argos keeps its own help centre and its own escalation. Put your order number in the letter and keep a copy, because a paper trail is what a small claims judge will want to see later.

We haven't found a complaints email address that Argos publishes itself, so start from the complaints route on Argos' own site: https://help.argos.co.uk/help/complaint/how-do-i-make-a-complaint-to-argos. Put "Formal complaint" at the top, with your account or order number, what went wrong, and the outcome you want. Keep a copy of what you send, or a note of the call with the date, so you have a paper trail.

Tools & guides for your Argos complaint

Free calculators and explainers that strengthen the case you make to Argos.

Further reading

Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.

Work at Argos? Reply to complaints here.

Don't let Argos ignore you

Read your Argos letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.

Start my Argos complaintSign in

Free to draft • The letter is yours either way

Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Argos or any of the companies listed on this site. Where an address is marked verified, we read it on Argos’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Argos. This page is for informational purposes only and does not constitute legal advice.