UK Consumer Complaint Index · Telecoms

UK broadband complaints league table — Q3 2025

Name: UK broadband complaints league table - Q3 2025
Creator: NoReply
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Ofcom tracks every complaint they receive about your broadband provider, then publishes the league table every three months. Here's the most recent quarter, ranked from fewest to most complaints per 100,000 customers. Covers July to September 2025.

Data last updated: 27 April 2026Ofcom Q3 2025

View source on ofcom.org.uk

Download CSV JSON API How we score

Complaints per 100,000 subscribers

lower is better

Ofcom Q3 2025 broadband complaints league
Rank	Provider		Tier
1	Plusnet	4 per 100,000	Gold
2	Virgin Media	7 per 100,000	Silver
3	BT	9 per 100,000	Silver
4	EE	10 per 100,000	Below average
5	TalkTalk	10 per 100,000	Below average
6	Vodafone	10 per 100,000	Below average

For comms & PR teams

Embed this league table

Independent, regulator-sourced — drop the live league into a press kit, blog post or product page. Updates automatically every quarter.

Live preview

Iframe embed

Top 10 providers for UK Broadband Providers.

<iframe src="https://usenoreply.com/embed/data/telecom-broadband-complaints?top=10"
        width="100%" height="520" frameborder="0" loading="lazy"
        title="UK Broadband Providers complaint league table - NoReply Index">
</iframe>

An iframe to our league table. Refreshes automatically each quarter.

How to use this

Where to paste it

Footer, about page, press kit or PR section - anywhere your team wants to show that the ranking is independently verified.

Tracking

We log embed pings (no PII) so we can see which sites are using the badge. Email index@usenoreply.com if you'd like us to confirm receipt or feature you in press.

Methodology

The composite score, weights and source data are documented at /data/methodology. If anything looks wrong, we'll fix it - the dataset is public and re-runnable.