Privacy Policy
Last updated: December 2024
Overview
NoReply (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.
Information We Collect
Account Information: When you create an account, we collect your email address and password (encrypted).
Case Information: When you create a case, we collect the details you provide about your complaint, including company names, descriptions of issues, and any evidence you upload.
Usage Data: We collect anonymous analytics about how you use our service to improve the product.
How We Use Your Information
- To generate complaint letters and provide our core service
- To research companies and find relevant contact information
- To identify applicable consumer laws for your situation
- To communicate with you about your account and cases
- To improve our AI models and service quality
Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase for our database infrastructure, which provides:
- Encryption at rest and in transit
- Row-level security ensuring you can only access your own data
- Regular security audits and compliance certifications
Data Sharing
We do not sell your data. We only share information in the following limited circumstances:
- Service Providers: We use trusted third parties (e.g., hosting, analytics) who process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
- With Your Consent: We'll share information if you explicitly ask us to.
AI Processing
We use AI to analyze your complaint and generate letters. This processing happens on secure servers. We do not use your personal case data to train public AI models. Your complaint details are processed only to provide you with our service.
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct any inaccurate information
- Deletion: Delete your account and all associated data
- Portability: Export your data in a machine-readable format
To exercise these rights, email us at privacy@noreply.app.
Cookies
We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies (with your consent) to understand how our service is used. You can disable cookies in your browser settings.
Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes by email or through the service. Continued use after changes constitutes acceptance.
Contact Us
Questions about this policy? Email us at privacy@noreply.app