Your customers are filing complaints. You should know about it.
NoReply helps consumers write complaint letters against companies. We’re building a way for businesses to see those complaints, respond directly, and demonstrate that they take customer issues seriously.
The problem with complaints today
No Visibility
Complaints are filed, letters are sent, but businesses rarely have a centralised view of what their customers are saying across channels.
No Response Channel
When a customer files a formal complaint, there’s no structured way for businesses to respond, offer a resolution, and close the loop publicly.
No Insight
Without aggregated complaint data, businesses miss patterns. The same issues recur because they’re handled case-by-case, not systemically.
What we’re building
A business portal on NoReply that gives companies tools to manage complaints constructively. Here’s what’s planned.
Complaint Dashboard
See complaints filed about your company in one place. Respond publicly or privately. Offer resolutions directly.
Analytics & Reporting
Track complaint volume, resolution rates, response times, and recurring issues over time.
Trust Score
A transparent score based on how you handle complaints - response rate, resolution rate, and speed.
Issue Identification
Complaints are categorised automatically. See which issues come up most so you can fix them at the root.
Team Access
Invite your customer service team with role-based permissions. Owner, admin, member, and viewer roles.
Resolution Tracking
Send formal resolution offers - refunds, replacements, credits - and track whether they’re accepted.
Auto-matching
Complaints are matched to your business by company name and domain. No manual setup needed.
Notifications
Get alerted when new complaints are filed, when consumers respond to your offers, and via weekly digests.
Trend Monitoring
Daily snapshots help you spot complaint spikes early and measure the impact of operational changes.
Verified business profiles
Businesses that verify domain ownership get a badge on their profile and responses. This helps consumers distinguish official company responses from unverified claims.
DNS TXT Record
Add a TXT record to your domain. Proves domain ownership directly.
HTML Meta Tag
Add a meta tag to your website homepage.
Company Email
Verify with an email at your company domain.
—
Trust Score
—
Response Rate
—
Avg Response
Preview of the verified business profile card consumers will see.
Consumer privacy is non-negotiable
We built this with a consumer-first privacy model. Businesses only see what consumers explicitly choose to share.
Opt-in only
Consumers must explicitly share their complaint with your business. Nothing is visible by default.
Granular controls
Consumers choose what to share: complaint text, purchase amount, and first name - each toggled independently.
PII never exposed
Email addresses, full names, uploaded evidence, AI chat history, and generated letters are never shared.
Revocable at any time
Consumers can withdraw visibility whenever they want.
Stay informed
Get notified when things happen, so nothing falls through the cracks.
New complaints
When a consumer shares a complaint about your business.
Resolution updates
When a consumer acknowledges or accepts your resolution offer.
Score changes
When your trust score moves, so you can track progress.
Weekly digest
A summary of complaint volume, resolutions, and trends.
Your public profile
Every company on NoReply has a public page. Verified businesses with claimed profiles get additional visibility: a trust badge, response metrics, and a history of public responses.
Verified Badge
A visible indicator that your business has been verified and is actively engaging.
Response Metrics
Your response rate and average response time, displayed transparently.
Response History
Public responses you’ve sent, showing consumers you handle complaints proactively.
How it works
Register interest
Join the waitlist. Tell us about your company and what you need.
Claim & verify
When we launch, claim your business profile and verify domain ownership.
Respond
See opted-in complaints. Respond publicly or privately. Offer resolutions.
Improve
Use analytics to identify recurring issues and track your resolution performance.
Interested? Let us know.
We’re building NoReply for Business based on what companies actually need. Join the waitlist to help shape it.
Register Your Interest