Find your
ombudsman
Company not resolving your complaint? Find the right ombudsman or consumer protection body to escalate your case.
Works Worldwide
Find the UK or EU ombudsman that handles your complaint.
Industry Lookup
Locate the right body for your complaint by industry and location.
Clear Process
Step-by-step guidance on how to escalate your complaint.
Services by Country
Common questions
What is an ombudsman?
An ombudsman is an independent body that investigates complaints once the company has had its chance to put things right. Its decision binds the company if you accept it, and it costs you nothing.
Do all countries have ombudsmen?
The UK has unusually broad ombudsman coverage: energy, telecoms, financial services, property and more all have a free scheme. EU countries route through ADR bodies and the European Consumer Centres.
How long should I wait before escalating?
You have to give the company a chance to resolve it first. In the UK and EU that is usually 8 weeks, or sooner if you receive a deadlock letter.
Before you escalate
- Complain to the company first
- Give them time to respond (varies by country)
- Keep all evidence and correspondence
- Get a final response if required
- Check time limits for your jurisdiction
Popular company complaint guides
Communications Ombudsman
Handles telecom & broadband complaints after 6 weeks or a deadlock letter.
Energy Ombudsman
Handles gas & electricity complaints once your supplier’s process is exhausted.
Need to complain first?
Before escalating to an ombudsman, you need to give the company a chance to resolve your issue. Let us help you draft a professional complaint.
Start Your Free ComplaintRelated
Other places this tool comes in handy - plus the companies most likely to be on the receiving end.