Find your
ombudsman
Company not resolving your complaint? Find the right ombudsman or consumer protection body to escalate your case.
Works Worldwide
Find dispute resolution services in UK, US, EU, Australia, and Canada.
Industry Lookup
Locate the right body for your complaint by industry and location.
Clear Process
Step-by-step guidance on how to escalate your complaint.
Services by Country
Common questions
What is an ombudsman?
An ombudsman is an independent body that investigates complaints. In the US, similar functions are handled by agencies like the CFPB, FTC, and FCC. Australia has AFCA and TIO. Canada has OBSI and CCTS.
Do all countries have ombudsmen?
Most developed countries have some form of consumer dispute resolution. The UK has extensive ombudsman coverage, while the US relies more on federal agencies and state attorneys general.
How long should I wait before escalating?
Most countries require you to give the company a chance to resolve your issue first. UK and EU typically require 8 weeks. US agencies may have shorter timeframes.
Before you escalate
- Complain to the company first
- Give them time to respond (varies by country)
- Keep all evidence and correspondence
- Get a final response if required
- Check time limits for your jurisdiction
Need to complain first?
Before escalating to an ombudsman, you need to give the company a chance to resolve your issue. Let us help you draft a professional complaint.
Start Your Free ComplaintRelated
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