Broadband speed
complaint generator
Internet slower than promised? Generate a complaint letter citing your rights under the Ofcom Broadband Speeds Code.
All Providers
Works for any UK broadband provider.
Ofcom Rules
Based on broadband speed code of practice.
Ready to Send
Generate a professional complaint letter instantly.
Common questions
What speeds should I expect?
Your provider must give you an 'estimated speed range' before you sign up. If your speed falls below the minimum guaranteed level, you have the right to exit your contract penalty-free.
How do I prove my speed is too slow?
Run speed tests at different times of day using your provider's speed test or Ofcom's speed checker. Keep records of the results, especially during peak times.
Can I leave my contract early?
If your speeds are consistently below the minimum guaranteed level and your provider can't fix it within 30 days, you can exit your contract without penalty under the Ofcom Broadband Speeds Code.
Your rights
- Providers must give minimum guaranteed speeds
- 30 days to fix speed issues before you can exit
- No exit fees if speeds don't meet minimum
- Automatic compensation for total outages
- Can escalate to CISAS or Ombudsman Services
Provider not helping?
If your ISP won't fix the problem, NoReply can help you escalate to Ofcom or the Communications Ombudsman.
Escalate Your ComplaintRelated
Other places this tool comes in handy - plus the companies most likely to be on the receiving end.