Response deadline
tracker
Still waiting for a company to respond? Track their regulatory deadline and know exactly when you can escalate your complaint.
Works Worldwide
Tracks statutory response deadlines in the UK and EU.
Regulatory Rules
Based on local consumer protection regulations by industry.
Escalation Guide
Know exactly when and how you can escalate your complaint.
Deadlines by Country
FCA, Ofgem, Ofcom
National bodies
Common questions
How do response deadlines vary by country?
The UK sets a strict deadline in regulated industries, after which you can escalate to the ombudsman - 8 weeks for energy and financial services, 6 weeks for telecoms (cut from 8 weeks in April 2026). EU ADR bodies run their own timeframes.
What if they don’t respond at all?
Missing the regulatory deadline is itself grounds to escalate. In the UK that means the relevant ombudsman; in the EU, an approved ADR body or your national European Consumer Centre.
What’s a deadlock or final response letter?
A final response letter means the company has given their final decision. In most jurisdictions, you can escalate immediately without waiting for the full deadline period.
Tips for success
- Always complain in writing (email is fine)
- Keep a record of dates and responses
- Ask for a complaint reference number
- Request a deadlock letter if stuck
- Don’t accept 'we’re still investigating' forever
Need to chase a response?
Generate a professional follow-up letter to push for a response. Free to start.
Start Your Free ComplaintRelated
Other places this tool comes in handy - plus the companies most likely to be on the receiving end.