NoReply

Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing or using NoReply (“the Service”), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our Service.

2. Description of Service

NoReply is an AI-powered platform that helps consumers create professional complaint letters. Our Service includes:

  • AI-assisted complaint letter generation
  • Research on applicable consumer protection laws
  • Company contact information lookup
  • Evidence organization tools

3. Important Disclaimers

Not Legal Advice

NoReply is not a law firm and does not provide legal advice. The information and letters generated by our Service are for informational purposes only and should not be construed as legal advice. For specific legal matters, consult a qualified solicitor or legal professional.

No Guarantee of Results: While we strive to provide accurate information and effective complaint letters, we cannot guarantee any specific outcome from your complaint. Results depend on many factors outside our control.

AI-Generated Content: Our AI systems may occasionally produce inaccurate information. You should review all generated content before sending and verify any legal references independently.

4. User Responsibilities

When using our Service, you agree to:

  • Provide accurate and truthful information about your complaints
  • Not use the Service for fraudulent, harassing, or illegal purposes
  • Not attempt to manipulate or abuse our AI systems
  • Review all generated content before sending to third parties
  • Keep your account credentials secure
  • Comply with all applicable laws and regulations

5. Account Terms

You must be at least 18 years old to use this Service. You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You may not use the Service for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using the Service.

6. Subscription and Payment

Free Tier: We offer a free tier with limited features. No payment information is required for the free tier.

Paid Subscriptions: Paid plans are billed monthly or annually. You authorize us to charge your payment method on a recurring basis until you cancel.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.

Price Changes: We reserve the right to change our prices. We will notify you at least 30 days before any price increase takes effect.

7. Intellectual Property

Our Content: The Service and its original content, features, and functionality are owned by NoReply and are protected by copyright, trademark, and other laws.

Your Content: You retain ownership of all content you submit to the Service. By submitting content, you grant us a license to use it to provide and improve our Service.

Generated Letters: Letters generated by our Service are yours to use. You may copy, send, and modify them as needed for your complaints.

8. Limitation of Liability

To the maximum extent permitted by law, NoReply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your content

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes by posting the new Terms on this page and updating the “Last updated” date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact us at legal@noreply.app