Refund rights
timeline checker
Bought something faulty? Find out your exact refund rights based on consumer protection laws in your country.
Works Worldwide
UK, EU, US, Australia, and Canada consumer laws supported.
Visual Timeline
See exactly where you are in your consumer rights journey.
Clear Next Steps
Know exactly what to do and what to say to the retailer.
Rights by Country
Consumer Rights Act 2015
EU Consumer Rights Directive
State Lemon Laws & UCC
Australian Consumer Guarantees
Provincial Consumer Acts
Common questions
How do refund rights vary by country?
UK has 30-day, 6-month, and 6-year stages. EU offers 2 years with 1-year presumption of fault. US relies on implied warranties and state laws. Australia uses 'reasonable time' based on product type.
What is the burden of proof?
Most countries initially place the burden on the seller to prove the item wasn't faulty. After a set period (6 months UK, 1 year EU), the burden shifts to the consumer.
Can I always get a refund?
In most countries, the seller can attempt a repair or replacement first. Full refunds are typically available immediately only within a short window (30 days UK, varies elsewhere).
Universal consumer rights
- Goods must be of acceptable quality
- Goods must be fit for purpose
- Goods must match the description
- Right to remedy for faulty goods
- Time limits vary by jurisdiction
Ready to get your refund?
Generate a professional refund request letter citing your local consumer protection laws. Free to start.
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