Know your rights before you fight. Our free tools help you understand UK consumer law, calculate compensation, and prepare your case—all without creating an account.
Know your consumer rights and legal protections
Not sure if you have a valid complaint? Our Consumer Rights Checker analyses your situation and identifies which UK consumer protection laws apply, including the Consumer Rights Act 2015, Consumer Contracts Regulations, and more. Get instant clarity on your legal standing and recommended next steps.
Bought something online or from a doorstep seller? UK law gives you a 14-day cooling-off period to cancel most distance purchases with no questions asked. Our tool calculates your deadline and explains exactly how to exercise your cancellation rights.
Bought something faulty? Your refund rights change over time. In the first 30 days, you're entitled to a full refund. After that, the retailer can offer repair or replacement first. Our tool explains your rights based on when you bought the item and what's gone wrong.
Not sure what you're entitled to? Our cheat sheet generator creates a comprehensive, printable guide tailored to your location and situation. Get a quick-reference card with your key rights, applicable laws, timelines, do's and don'ts, and key phrases to use in your complaints.
Unsure if your product is still covered? Our warranty checker helps you understand manufacturer warranty periods by product type, plus your additional statutory rights under the Consumer Rights Act 2015—which can extend protection up to 6 years beyond the warranty.
Concerned about a product's safety? Our tool provides direct links to official UK recall databases including DVSA for vehicles, FSA for food, OPSS for consumer products, and MHRA for medicines. Know your rights if you have a recalled product.
Flight compensation and holiday claims
Delayed or cancelled flight? You could be entitled to up to £520 in compensation under UK261 or EU261 regulations. Our calculator considers flight distance, delay length, and circumstances to tell you exactly what you're owed and whether the airline can claim extraordinary circumstances.
Package holiday ruined? Under the Package Travel Regulations, tour operators are responsible for everything included in your package. Our calculator helps you estimate compensation for hotel issues, flight problems, missed excursions, and more. Know what you're entitled to claim.
Payment protection and bank charges
Paid by credit card? Section 75 of the Consumer Credit Act makes your card provider jointly liable for purchases between £100-£30,000. Our checker helps you understand if Section 75, chargeback, or other payment protections apply to your situation.
Been hit with excessive bank fees? Many bank charges—especially those applied during financial hardship or without proper warning—may be reclaimable. Our calculator helps you total up charges and understand which ones you can challenge.
Package arrived late or not at all? Under the Consumer Rights Act 2015, goods must be delivered within the agreed timeframe or within 30 days. Our calculator helps you understand your compensation rights and generates a claim letter to get refunded for failed deliveries.
Waiting on an insurance claim? Insurance companies have regulatory deadlines they must meet. Our tracker helps you understand the typical timelines for different claim types, identify when deadlines have been missed, and know when to escalate to the Financial Ombudsman.
Energy and broadband complaints
Bills higher than expected? Experiencing meter reading issues or unexplained charges? Our tool generates a formal complaint letter to your energy supplier citing Ofgem regulations and the Energy Ombudsman process. Get overcharges refunded and ensure accurate billing.
Broadband slower than promised? Under Ofcom's Broadband Speeds Code, providers must give you a minimum guaranteed speed and let you exit your contract if they can't deliver. Our tool generates a formal complaint citing the relevant regulations.
Deposits, rentals, and car issues
Landlord keeping your deposit? Tenancy deposit deductions must be fair and reasonable. Our tool helps you assess whether proposed deductions comply with deposit protection scheme guidelines and generates a formal dispute letter if they don't.
Bought a car that's turned out to be faulty? While the UK doesn't have a 'lemon law' like the US, the Consumer Rights Act 2015 gives you strong protections. Our checker helps you understand your rights based on when you bought the car and what's wrong with it.
Received an unfair parking fine? Many private parking tickets can be successfully appealed. Our tool helps you identify valid grounds for appeal, generates a professional appeal letter with proper legal references, and guides you through the process—whether it's a council PCN or private charge.
Generate letters and escalate complaints
Thinking of taking a company to court? Small claims court handles disputes up to £10,000 in England and Wales. Our calculator tells you exactly what court fees you'll pay, what to expect from the process, and whether it's worth pursuing based on your claim value.
Struggling to cancel a subscription or membership? Many companies make cancellation deliberately difficult. Our tool generates a clear, professional cancellation letter that meets legal requirements and leaves a paper trail—making it harder for companies to ignore your request.
Company not responding? Before going to court, you may need to escalate to an ombudsman or Alternative Dispute Resolution (ADR) scheme. Our finder identifies the right ombudsman for your industry—whether it's financial services, energy, telecoms, or retail.
Sent a complaint and heard nothing? Companies typically have 8 weeks to respond to formal complaints before you can escalate to an ombudsman. Our tracker helps you calculate deadlines and provides evidence that the company failed to respond in time.
Under GDPR, you have the right to request all personal data a company holds about you. Our tool generates a legally-compliant Subject Access Request (SAR) that companies must respond to within 30 days. Perfect for discovering what data is held, requesting corrections, or demanding deletion.
Need to end a contract? Whether it's due to notice period, breach, or simply expiry, our tool generates a professional termination letter that protects your interests. Covers service agreements, memberships, leases, and supply contracts.
Understanding your rights is the first step to getting what you're owed. Our tools give you the knowledge to negotiate with confidence.
Understand exactly which laws protect you and what you're entitled to before contacting the company.
Get precise figures for compensation, court fees, and deadlines so you know exactly what to ask for.
Every tool gives you actionable recommendations on what to do next, whether that's writing a letter or escalating to an ombudsman.
Once you understand your rights, let NoReply help you enforce them. Our AI creates professional, legally-backed complaint letters that companies take seriously.
What you get with NoReply:
Yes, all our consumer rights tools are completely free to use with no sign-up required. We believe everyone should have access to information about their legal rights.
No account is needed to use our free tools. Simply select a tool and start using it immediately. If you want to generate a professional complaint letter or track your case, you can create a free NoReply account.
Most of our tools focus on UK consumer law, including the Consumer Rights Act 2015, UK261 flight regulations, and Section 75 of the Consumer Credit Act. Some tools like the flight compensation calculator also cover EU261 regulations.
Our free tools are designed with privacy in mind. Most calculations happen in your browser and we don't store your personal complaint details. See our privacy policy for full details.
If you're ready to take action, NoReply can help you create a professional, legally-backed complaint letter. Start a free case and our AI will research your specific situation and generate a letter designed to get results.