Consumer rights
timeline
Enter your purchase date and see exactly what rights you have, from the 30-day rejection window to the 6-year limit.
Visual Timeline
Colour-coded timeline showing exactly where you are and which rights are still active.
All Time Periods
Covers the 30-day right to reject, 6-month burden of proof, and the full 6-year window.
Burden of Proof
Shows when the burden is on the retailer vs when it shifts to you.
Consumer Rights Timeline
See exactly what rights you have based on when you bought the item.
Key timeframes
Common questions
What is the 30-day right to reject?
Within 30 days of purchase, you can reject faulty goods for a full refund. No repair or replacement needed, just send it back.
What happens after 30 days?
From 30 days to 6 months, the retailer gets one chance to repair or replace. If that fails, you can demand a full refund. The burden of proof is on the retailer.
Can I still claim after 6 months?
Yes, but the burden shifts to you to prove the fault was present at the time of purchase. You have up to 6 years in England/Wales (5 in Scotland).
Why use NoReply?
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Generate a complaint letter citing the exact section of the Consumer Rights Act that applies to your timeframe.
Start Your Free ComplaintRelated
Other places this tool comes in handy - plus the companies most likely to be on the receiving end.