Late delivery
compensation calculator
Package late, missing, or damaged? Find out what you're entitled to and how to get your money back.
All Delivery Issues
Late, missing, damaged, or wrong item delivered.
Know Your Rights
Consumer Contracts Regulations and delivery guarantees.
Instant Result
Find out what compensation you may be owed.
Your delivery rights
30-Day Default
Goods must arrive within 30 days unless agreed otherwise
Essential Dates
Full refund if delivery date was essential and you made this clear
Delivery Refund
Refund of delivery charges for late delivery
Damaged Goods
Full refund or replacement for items damaged in transit
Lost Packages
Seller must replace or refund if parcel doesn't arrive
Common questions
Who is responsible - the seller or courier?
The seller (retailer) is responsible for ensuring delivery. Your contract is with them, not the courier. If delivery fails, complain to the seller - they can deal with the courier separately.
What if my delivery date was 'estimated'?
Estimated dates aren't binding, but goods must arrive within 30 days unless you agreed otherwise. If an 'estimated' date was a key reason for purchase (e.g., birthday gift), you may have stronger rights.
Can I get a full refund for late delivery?
If delivery was essential by a certain date and you made this clear, late delivery may entitle you to cancel and get a full refund. For standard purchases, you're entitled to the delivery cost back at minimum.
Tips
- Always complain to the seller, not the courier
- Keep screenshots of tracking and delivery promises
- Note if delivery date was essential for you
- Paid by credit card? You have extra protection
- Check if seller offers delivery guarantee
Seller not responding?
If the retailer won't help, NoReply can generate a formal complaint letter citing your consumer rights.
Start Your ComplaintRelated
Other places this tool comes in handy - plus the companies most likely to be on the receiving end.