Energy Bill
Complaint Generator
Overcharged on your gas or electricity bill? Generate a professional complaint letter to challenge billing errors and get the refund you deserve.
Gas & Electric
Covers all major UK energy suppliers and billing issues.
Ofgem Rules
Based on energy supply licence conditions and consumer rights.
Ready to Send
Professional letter ready to email or post to your supplier.
Common Issues
Billing Errors
Incorrect charges, wrong tariff applied
Estimated Bills
Inaccurate estimates, refusing meter readings
Back-billing
Being charged for energy used over 12 months ago
Switching Problems
Issues when changing supplier
Smart Meter Issues
Faulty meters, incorrect readings
Direct Debit Problems
Incorrect amounts, failed refunds
Common Questions
How long does the supplier have to respond?
Energy suppliers must respond to complaints within 8 weeks. If they don't resolve it, or you're unhappy with the response, you can escalate to the Energy Ombudsman.
Can they cut off my supply while I'm complaining?
Suppliers cannot disconnect you while a complaint is being investigated, as long as you're making reasonable efforts to pay undisputed amounts. This is an Ofgem licence condition.
What if my bill is estimated incorrectly?
You have the right to actual meter readings. Suppliers must accept your readings and adjust bills accordingly. If they refuse, you can complain to the Energy Ombudsman.
Your Rights
- Back-billing limited to 12 months for accurate bills
- Right to accurate bills based on actual readings
- 8-week resolution deadline before Ombudsman
- Cannot be disconnected during complaint
- Compensation for switching errors
Supplier Not Responding?
If your supplier doesn't resolve your complaint within 8 weeks, NoReply can help you escalate to the Energy Ombudsman.
Escalate Your Complaint