NoReply vs Resolver: which UK complaint tool to use in 2026
Resolver has been the go-to UK complaint platform for over a decade - free, with a well-worn route into the ombudsman schemes. NoReply is the new kid: AI writes the letter, cites the law, finds the right contact. Here’s the honest side-by-side.
Last updated: September 2026 | UK consumer complaints
The short version
Resolver is twelve years old and properly free, with a strong reputation in the UK and a slick handover into ombudsman schemes. If you know exactly what to write, it’s a perfectly good choice. NoReply’s pitch is different: the letter is written for you, free, with the law baked in, and you only pay if you want us to send it and chase the replies. Two complaint tools, two different jobs - pick the one that matches what you’re short of, time or money.
NoReply vs Resolver - side by side
Pricing model
NoReply
The letter is free, and you can send it yourself. £9.99 a case (£4.99 on your first) has NoReply send it, bring their replies back onto the case and chase if it stalls. Or £29 a year (£14.50 the first year) for every case.
Resolver
Free for consumers. Resolver makes money via partnerships with brands and ombudsman services.
Coverage
NoReply
Everyday UK and EU consumer disputes: shopping and deliveries, flights and trains, broadband and mobile, energy and water, subscriptions and services. Not financial services, personal injury, housing disrepair, employment, criminal injury or benefits claims - those are regulated, so we point you to the free route (the Financial Ombudsman, Acas, Shelter, CICA, Citizens Advice) instead.
Resolver
Wide UK sector coverage with established escalation paths to ombudsman schemes.
How the letter is generated
NoReply
AI reads your description and any uploaded evidence, identifies the relevant law (Consumer Rights Act 2015, UK261, Section 75 etc.) and drafts a personalised letter.
Resolver
Template-based. You pick a category, fill in the gaps, and Resolver routes it to the right department.
Escalation support
NoReply
Generates follow-up and escalation letters when the company misses deadlines. Points you at the right ombudsman.
Resolver
Strong on this - Resolver was built around the case-tracking and ombudsman-handover flow.
Public stats
NoReply
We don’t publish user counts. The product is what we sell.
Resolver
Resolver states “over 5 million registered users with 7.8 million cases” and “over £2bn saved by consumers using Resolver services” on its homepage.
Founded
NoReply
2024.
Resolver
2014, by James Walker.
Best for
NoReply
Anyone who wants the actual letter written, with the law cited, in under five minutes.
Resolver
Anyone who already knows what to write but wants help with deadlines, tracking and escalation routing.
Sources for Resolver's public claims: Resolver homepage stats.
A tracker, not a writer
Resolver’s strength is the case: it gives you a tidy place to log a complaint, routes it to the right department, sets reminders and hands you over to an ombudsman when the time comes. What it doesn’t do is compose the argument. You still pick a category, fill in a template and word the complaint yourself. NoReply flips that emphasis - it writes the letter, cites the law that applies to your facts, and worries about the tracking second. If your bottleneck is knowing what to say, that’s the gap NoReply fills.
Both are free. Here’s what the paid bit is for
Resolver is free, and so is NoReply’s letter: one that already names the Consumer Rights Act or Section 75, demands a specific outcome and reads like you know your rights. Copy it into your own email and it costs nothing. What £9.99 buys (£4.99 on your first case) is the admin afterwards: NoReply sends it, their replies land back on your case, the eight week clock starts on the day it goes, and a chaser goes out if nothing happens. If you’d rather track it yourself, Resolver’s free route is genuinely fine.
Which one is right for you?
Choose NoReply if…
- You want the letter written for you - law cited, demand specified, deadline set.
- Your dispute is messy or involves multiple issues, not just “the parcel was late”.
- You’d rather have the letter written for you, free, than spend two hours researching consumer law.
- You want to upload photos, receipts or screenshots and have the AI factor them in.
- You want one tool that also covers tax, refund and flight compensation calculators.
Choose Resolver if…
- Budget is the only constraint and you don’t mind doing the writing yourself.
- Your complaint is straightforward - late delivery, wrong item, predictable refund.
- You’re comfortable with template letters and want help with the routing and ombudsman handover.
- You’ve had Resolver bookmarked for years and you trust the brand.
Want to dig deeper?
We've got 60+ free tools, a public price list, and pages for the worst-offender companies. Take your pick.
Frequently asked questions
Ready to fight back?
NoReply writes the letter, cites the law, and finds the right contact. Finding out what you’re owed costs nothing.