NoReply vs Resolver: which UK complaint tool to use in 2026
Resolver has been the go-to UK complaint platform for over a decade - free, charity-adjacent, MoneySavingExpert-backed. NoReply is the new kid: AI writes the letter, cites the law, finds the right contact. Here’s the honest side-by-side.
Last updated: April 2026 | UK consumer complaints
The short version
Resolver is twelve years old and properly free, with a strong reputation in the UK and a slick handover into ombudsman schemes. If you know exactly what to write, it’s a perfectly good choice. NoReply’s pitch is different: pay a few quid, get the letter actually written for you with the law baked in. Two complaint tools, two different jobs - pick the one that matches what you’re short of, time or money.
NoReply vs Resolver - side by side
Pricing model
NoReply
Free first case, then £2.99 per case or £6.99/month for unlimited (£49.99/year for the annual plan).
Resolver
Free for consumers. Resolver makes money via partnerships with brands and ombudsman services.
Coverage
NoReply
Any UK consumer dispute - retail, flights, broadband, energy, insurance, finance, car finance, housing, public services.
Resolver
Wide UK sector coverage with established escalation paths to ombudsman schemes.
How the letter is generated
NoReply
AI reads your description and any uploaded evidence, identifies the relevant law (Consumer Rights Act 2015, UK261, Section 75 etc.) and drafts a personalised letter.
Resolver
Template-based. You pick a category, fill in the gaps, and Resolver routes it to the right department.
Escalation support
NoReply
Generates follow-up and escalation letters when the company misses deadlines. Points you at the right ombudsman.
Resolver
Strong on this - Resolver was built around the case-tracking and ombudsman-handover flow.
Public stats
NoReply
We don’t publish user counts. The product is what we sell.
Resolver
Resolver states “over 5 million registered users with 7.8 million cases” and “over £2bn saved by consumers using Resolver services” on its homepage.
Founded
NoReply
2024.
Resolver
2014, by James Walker.
Best for
NoReply
Anyone who wants the actual letter written, with the law cited, in under five minutes.
Resolver
Anyone who already knows what to write but wants help with deadlines, tracking and escalation routing.
Sources for Resolver's public claims: Resolver homepage stats.
A tracker, not a writer
Resolver's strength is the case: it gives you a tidy place to log a complaint, routes it to the right department, sets reminders and hands you over to an ombudsman when the time comes. What it doesn't do is compose the argument. You still pick a category, fill in a template and word the complaint yourself. NoReply flips that emphasis - it writes the letter, cites the law that applies to your facts, and worries about the tracking second. If your bottleneck is knowing what to say, that's the gap NoReply fills.
The £2.99 question
Resolver is free, so the fair question is why pay anything. The answer is what the fee buys: a letter that already names the Consumer Rights Act or Section 75, demands a specific outcome and reads like you know your rights - which is often what tips a company from stalling to settling. If that recovers a £50 refund you'd otherwise have written off, the £2.99 has more than paid for itself. If your complaint is simple and you're happy to write it, Resolver's free route is genuinely fine.
Which one is right for you?
Choose NoReply if…
- You want the letter written for you - law cited, demand specified, deadline set.
- Your dispute is messy or involves multiple issues, not just “the parcel was late”.
- You’d rather pay £2.99 once than spend two hours researching consumer law.
- You want to upload photos, receipts or screenshots and have the AI factor them in.
- You want one tool that also covers tax, refund, flight comp and insurance calculators.
Choose Resolver if…
- Budget is the only constraint and you don’t mind doing the writing yourself.
- Your complaint is straightforward - late delivery, wrong item, predictable refund.
- You’re comfortable with template letters and want help with the routing and ombudsman handover.
- You’ve had Resolver bookmarked since the MoneySavingExpert article and you trust the brand.
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Frequently asked questions
Ready to fight back?
NoReply writes the letter, cites the law, and finds the right contact. Try your first case free.