NoReply vs Resolver: which UK complaint tool to use in 2026
Resolver has been the go-to UK complaint platform for over a decade - free, charity-adjacent, MoneySavingExpert-backed. NoReply is the new kid: AI writes the letter, cites the law, finds the right contact. Here’s the honest side-by-side.
Last updated: April 2026 | UK consumer complaints
NoReply vs Resolver - side by side
| Feature | NoReplyAI letter generator | Resolver |
|---|---|---|
| Pricing model | Free first case, then £2.99 per case or £6.99/month for unlimited (£49.99/year for the annual plan). | Free for consumers. Resolver makes money via partnerships with brands and ombudsman services. |
| Coverage | Any UK consumer dispute - retail, flights, broadband, energy, insurance, finance, car finance, housing, public services. | Wide UK sector coverage with established escalation paths to ombudsman schemes. |
| How the letter is generated | AI reads your description and any uploaded evidence, identifies the relevant law (Consumer Rights Act 2015, UK261, Section 75 etc.) and drafts a personalised letter. | Template-based. You pick a category, fill in the gaps, and Resolver routes it to the right department. |
| Escalation support | Generates follow-up and escalation letters when the company misses deadlines. Points you at the right ombudsman. | Strong on this - Resolver was built around the case-tracking and ombudsman-handover flow. |
| Public stats | We don’t publish user counts. The product is what we sell. | Resolver states “over 5 million registered users with 7.8 million cases” and “over £2bn saved by consumers using Resolver services” on its homepage. |
| Founded | 2024. | 2014, by James Walker. |
| Best for | Anyone who wants the actual letter written, with the law cited, in under five minutes. | Anyone who already knows what to write but wants help with deadlines, tracking and escalation routing. |
Sources for Resolver's public claims: Resolver homepage stats.
Choose NoReply if…
- You want the letter written for you - law cited, demand specified, deadline set.
- Your dispute is messy or involves multiple issues, not just “the parcel was late”.
- You’d rather pay £2.99 once than spend two hours researching consumer law.
- You want to upload photos, receipts or screenshots and have the AI factor them in.
- You want one tool that also covers tax, refund, flight comp and insurance calculators.
Choose Resolver if…
- Budget is the only constraint and you don’t mind doing the writing yourself.
- Your complaint is straightforward - late delivery, wrong item, predictable refund.
- You’re comfortable with template letters and want help with the routing and ombudsman handover.
- You’ve had Resolver bookmarked since the MoneySavingExpert article and you trust the brand.
The honest verdict
Resolver is twelve years old and properly free, with a strong reputation in the UK and a slick handover into ombudsman schemes. If you know exactly what to write, it’s a perfectly good choice. NoReply’s pitch is different: pay a few quid, get the letter actually written for you with the law baked in. Two complaint tools, two different jobs - pick the one that matches what you’re short of, time or money.
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NoReply writes the letter, cites the law, and finds the right contact. Try your first case free.