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Describe what happened. We’ll find the law that backs you up and who to write to.

Start a complaint

Quick help

Getting started
New to NoReply? Start here.

The 60-second tour runs the first time you land on your dashboard after signing up.

Click 'Start a complaint'. Describe your issue in plain English, tell us the company name and what you want (refund, compensation, etc.), and we’ll research your rights and show you what you’re owed, which law applies and how strong your case is. A credit turns that into the written complaint.

We help with most UK consumer complaints: faulty products, refunds, service issues, flight delays, subscription cancellations, utility problems, delivery failures, and more. If you paid for something and didn’t get what was promised, we can probably help.

Most cases are analysed in 2-3 minutes. You’ll see real-time progress as we research laws, find company contacts, and craft your letter.
Managing complaints
Get the most from your complaints.

Once your letter is generated, you can copy it and send via email, or download to send by post. We provide the company’s contact details. For best results, send via email and keep a copy for your records.

Yes. You have full control. Review the letter, make any changes, add personal details, and only send when you’re happy. We generate the draft - you own the final version.

Use the 'Responses' tab in your case. When a company replies, paste their response there and our AI will help you craft a follow-up. You can also log when you sent letters and track resolution status.

Yes. Click the 'Evidence' tab in your case to upload receipts, screenshots, contracts, or any supporting documents. Our AI will analyse them and reference them in your letters.
Evidence & documents
Strengthen your case with proof.

You can upload images (JPG, PNG, GIF, WebP), PDFs, and videos. This includes receipts, screenshots, photos of faulty products, contracts, email correspondence, and more.

Our AI examines your uploads to extract relevant details like dates, amounts, product names, and key information. It then suggests how to use this evidence in your complaint and rates its strength.

Yes. All files are encrypted and stored securely. Only you can access your evidence. You can delete files at any time from your case.
Billing & credits
Manage your subscription and credits.

A credit buys the written complaint on one case. Everything before it - what you’re owed, which law applies, how strong your case is, who to write to - costs nothing and needs no card. Pay Per Case credits let you pay only when you need to file, and Pro subscribers get unlimited cases. You can also earn credits without paying: refer someone and you both get one, and recording how a case ended (won, refused or ignored) earns one too, up to 3 a year. Visit Account → Billing to manage your plan.

Go to Account → Billing and click 'Upgrade to Pro'. Pro is £29 a year and gives you unlimited cases, up to 20 evidence files per case, priority support, and early access to new features.

Single case: contact us within 7 days at hello@usenoreply.com if you’re unhappy with the letter quality. Pro: cancel any time, and if you cancel within 14 days of your first payment we’ll refund it. After that you keep access until the year you’ve paid for runs out.

Go to Account → Billing and click 'Manage Subscription'. You can cancel anytime with no fees. You’ll keep access until your billing period ends.
Account & settings
Manage your profile and preferences.

Go to Account → Privacy & Security. Enter your current password and your new password. Passwords must be at least 8 characters.

Go to Account → Privacy & Security and click 'Export Data'. You’ll download a JSON file with all your cases, letters, and account information.

Go to Account → Privacy & Security → Danger Zone. Type the confirmation phrase and click Delete. This permanently removes all your data and cannot be undone.

Troubleshooting

My letter isn’t generating

Try refreshing the page. If the issue persists, check that you’ve provided enough detail about your complaint (at least 50 characters). Large cases with many evidence files may take longer to process.

I can’t upload evidence

Check your file size (max 50 MB per file) and format (images, PDFs, and common video formats). If using Safari, try Chrome or Firefox. Contact us if the issue continues.

The company search isn’t finding my company

Try different variations of the company name. If it’s a small or local business, enter the name manually and we’ll still generate an effective letter.

My payment failed

Check your card details and ensure you have sufficient funds. Try a different payment method. If using PayPal, ensure your account is verified. Contact us if issues persist.

I’m not receiving emails

Check your spam folder. Add hello@usenoreply.com to your contacts. If using Gmail, check the Promotions tab. Contact us if you need to verify your email manually.

Useful resources

FAQs

Answers to common questions

UK consumer rights guide

Your complete guide to consumer law

Free tools

Calculators, templates, and more

Product roadmap

See what features are coming next

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