Fight back. Right where you need it.
Real-time legal guidance and AI-drafted replies while you're chatting with a company. Your consumer rights, surfaced for the site you're on, one click from the sidepanel of any tab.
NoReply
Consumer Advocate
Relevant Rights
Consumer Rights Act 2015
Right to refund within 30 days for faulty goods
Satisfactory Quality
Products must be free from defects
Pro Tip
Store policy cannot override your statutory rights
3 rights apply to your situation
Active complaint
Customer Support
Online
NoReply
Consumer Advocate
Relevant Rights
Consumer Rights Act 2015
Right to refund within 30 days for faulty goods
Satisfactory Quality
Products must be free from defects
Pro Tip
Store policy cannot override your statutory rights
3 rights apply to your situation
Active complaint
Your secret weapon in every chat
Stop feeling unprepared when companies push back. Have everything you need right in your browser.
Instant consumer rights reference
Look up your consumer rights in real-time. Get relevant laws, regulations, and precedents as you chat with support. For informational purposes only - not legal advice.
AI response suggestions
Paste what the company says and get AI-powered response suggestions. Choose firm, polite, or escalation tones.
Complaint context at hand
Access your NoReply complaints directly in the sidebar. Reference your evidence and letter points during conversations.
Works with any company
The extension automatically detects company types and shows relevant consumer rights.
Retailers
Online shops, marketplaces, electronics
Airlines
Flights, holidays, travel agents
Telecoms
Broadband, mobile, TV packages
Finance
Banks, credit cards, buy now pay later
Utilities
Energy, water, home services
Subscriptions
Streaming, software, memberships
How it works
Get set up in under a minute. No technical skills required.
Install the extension
Add NoReply to Chrome with one click. It's free and takes seconds.
Sign in to your account
Connect with your existing NoReply account to sync your complaints and credits.
Open the sidebar
Click the NoReply icon when you're on a support chat or company website.
Get real-time help
Receive consumer rights references, response suggestions, and save notes to your complaints.
“I was on live chat with my broadband provider and they kept saying no to my refund request. I opened NoReply, saw I had rights under Ofcom regulations, and used the suggested response. Got my £120 back within 10 minutes.”
James T.
Manchester, UK
Frequently asked questions
Everything you need to know about the NoReply extension.
Is the extension free?
Yes. The extension is free to install and free to use. The advanced AI features tap into credits from your NoReply account, but the legal references, evidence capture, and case browsing all work without spending a thing.
Does it work on any website?
It works on any site where you're dealing with customer support, a complaint, or a purchase. The extension reads the domain you're on, figures out whether it's an airline, telco, bank, retailer, or something else, and surfaces the consumer law most likely to help.
Is my data secure?
We never store your chat conversations. The extension processes the page locally; anything you actively save to a case syncs to your NoReply account, and nothing else leaves your browser.
Do I need a NoReply account?
You'll need a free NoReply account for the AI reply suggestions and to save notes to a case. The legal reference panel works without one, so you can try it before signing up.
Which browsers does it support?
Chrome and any Chromium-based browser (Edge, Brave, Arc, Vivaldi). A Safari version is on the roadmap; an iOS app is at /ios with a waitlist.
What does the extension show me on a site?
Four panels: Rights (the specific consumer-law angles for the company you're on), Chat (a Charlie conversation or reply drafter), Case (your active complaints, ready to attach to), and Capture (a quick way to save the screen as evidence). Everything's one click from the sidepanel.
Ready to fight smarter?
Add the extension to Chrome and start getting real-time help in your next support conversation.
Your complaints and credits sync automatically when you log in.
NoReply is an information tool, not a law firm. Consumer rights references are for informational purposes only. Disclaimer