Energy
How to escalate to the Energy Ombudsman
When your supplier stalls past 8 weeks, this free route makes the decision binding on them.
7 min readOpen
Free consumer guides
UK consumer guides: know the play before you make it
Companies count on you not knowing the escalation routes. These guides explain your rights in plain English - and exactly how to use the free ombudsman schemes whose decisions are binding on the company, not on you.
Escalation routes, sector by sector
Each guide covers when you can escalate, what the scheme can award, and the steps in order.
Telecoms
How to escalate to the Communications Ombudsman
Broadband, mobile or landline complaint going nowhere? Here's the free route past your provider.
7 min readOpenFinancial
How to escalate to the Financial Ombudsman
Banks, cards and insurers answer to the FOS - and its decisions are binding on them, not on you.
8 min readOpenFlights
How to escalate a flight complaint with aviation ADR
The airline rejected your UK261 claim? An independent adjudicator can overturn that for free.
7 min readOpen
Put the guides to work
Free toolsCalculators, checkers & letter generators. No sign-up.Company directoryContacts, escalation routes & the laws on your side.Complaint dataRegulator-sourced league tables, updated quarterly.FAQCommon questions about your rights & how NoReply works.
Stuck on the jargon? The consumer rights glossary explains every term in plain English.
Read enough. Ready to act?
NoReply turns what you’ve just learned into a professional, legally-backed complaint letter - the one that starts the 8-week clock.
Start your free complaint