Complain to easyJet

easyJet does not take complaints by email. The address it advertises for customer service, customerservices@easyjet.com, bounced a complaint we sent in September 2026, so mail to it is rejected rather than read. Use the complaints and claims form on easyjet.com instead: it asks for the flight details up front, which is what easyJet matches to your booking. Screenshot the confirmation and note the date you submitted it, because the clock for escalating starts then and the form does not email you a copy.

Airlines have eight weeks to give a final answer. After that, or after a final response you disagree with, a flight delay, cancellation or denied boarding complaint can go to the alternative dispute resolution scheme easyJet is signed up to, which is free to you. The Civil Aviation Authority lists which scheme covers each airline.

We haven't found a complaints email address that easyJet publishes itself, so start from the complaints route on easyJet's own site: https://www.easyjet.com/en/help-centre/contact/contact-us-form. Put "Formal complaint" at the top, with your account or order number, what went wrong, and the outcome you want. Keep a copy of what you send, or a note of the call with the date, so you have a paper trail. If easyJet hasn't sorted it within 8 weeks, you can escalate free to AviationADR.

easyJet complaints can be escalated to AviationADR, free of charge, after 8 weeks or a deadlock letter. Complain to easyJet directly first: the ombudsman only takes your case once the company has had a chance to fix it, and its decision is binding on easyJet.

easyJet has up to 8 weeks to resolve a complaint. If those 8 weeks pass with no fix, or you receive a "deadlock" letter sooner, you can take your case free to AviationADR for a binding decision.

Not for an individual dispute: the CAA regulates the industry but doesn't resolve personal complaints. Your route is to complain to easyJet in writing, then escalate to AviationADR for a free, binding decision. You can still report easyJet to the CAA to flag systemic problems.

Both directions, yes. easyJet is a UK or EU airline, so UK261 covers your flight whether it left the UK or was flying you back into it. Arrive 3 hours or more late and compensation runs from £220 to £520 by distance and delay, unless easyJet can prove extraordinary circumstances.