Broadband speed
compensation checker
Not getting the speed you pay for? Check if you can leave your contract penalty-free, and generate a claim letter that cites the Ofcom Speed Code.
Speed shortfall check
See exactly how far below your guaranteed minimum you are.
Ofcom Speed Code
Your right to a 30-day fix or a penalty-free exit, spelled out.
Claim letter ready
A letter that starts the clock or exits your contract, cited and ready to send.
Broadband speed compensation checker
Not getting the speed you pay for? Check if you can exit penalty-free and get a claim letter.
Ofcom auto-compensation
Rates from the Ofcom automatic compensation scheme. Should be applied without you asking.
Your rights
- Providers must give you a minimum guaranteed speed before you buy
- Below the minimum? They get 30 days to fix it
- No fix in 30 days means a penalty-free exit
- Exit covers phone & TV in the same bundle
- Escalate to CISAS or the Communications Ombudsman after 8 weeks
Common questions
What is my minimum guaranteed speed?
It's the lowest speed your provider promised before you signed up, usually shown in your contract, order confirmation, or online account. It's different from the 'up to' advertised speed. The penalty-free exit right is tied to this guaranteed minimum, not the headline number.
Can I leave my broadband contract if it's too slow?
If your provider signed up to the Ofcom Broadband Speeds Code of Practice and your speed is consistently below the minimum guaranteed level, they get 30 days to fix it. If they can't, you can exit penalty-free, including any phone or TV bought in the same bundle.
How do I prove my speed is too slow?
Run several speed tests over a few days, ideally wired into the router rather than over Wi-Fi, and at peak times in the evening. Screenshot the results. A consistent record below the guaranteed minimum is what your provider (and any ombudsman) will look for.
Do I get money back for outages too?
Yes. Under Ofcom's automatic compensation scheme, a total loss of service pays around £9.33 per calendar day, missed engineer appointments about £30.71, and a delayed service start about £6.23 per day. It should be applied automatically if your provider is signed up.
Provider won't fix it or let you go?
Generate a formal complaint citing the Ofcom Broadband Speeds Code, then escalate to the Communications Ombudsman for free.
Start Your Free ComplaintRelated
Other places this tool comes in handy - plus the companies most likely to be on the receiving end.