Complain to Ryanair
Europe's largest budget airline
AirlineCommon Ryanair Complaints
Laws That Protect You
UK261 Flight Compensation Regulation
Compensation of £220-£520 for delays over 3 hours, cancellations, and denied boarding on UK flights.
Consumer Rights Act 2015
Services must be performed with reasonable care and skill.
Tips for Ryanair Complaints
- Keep your boarding pass and booking confirmation
- Document the delay with photos of departure boards
- Airlines must provide food, drink, and accommodation for long delays
- You can claim for flights up to 6 years old
- Extraordinary circumstances don't include crew shortages or technical issues
If Ryanair Doesn't Respond
- 1
Customer Service
Allow 14 daysContact the airline's customer service team via email or online form
- 2
Formal Complaint
Submit a formal complaint referencing UK261 and your booking reference
- 3
CEDR / AviationADR
8 weeksEscalate to the airline's ADR scheme after 8 weeks or deadlock
Visit website - 4
Contact Emails
customerqueries@ryanair.com
Customer Service
legalclaims@ryanair.com
Complaints
Public complaints often get faster responses
Expected Response Time
14 days
Airlines typically respond within 14 days, but have up to 8 weeks before you can escalate to ADR
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Frequently Asked Questions
Tools & guides for your Ryanair complaint
Free calculators and explainers that strengthen the case you make to Ryanair.
- Flight compensation calculatorFlight late? Here's what they owe you.
- Holiday compensation calculatorCalculate package holiday compensation claims.
- Gate baggage fee refundCharged for your cabin bag at the gate? Fight back.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here's who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
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- 7 ways to get a refund from an airline that workCancelled, delayed, or downgraded? Seven routes to an airline refund or compensation, ranked fastest to last resort, with the trade-offs of each.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here's exactly what to do.
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Create My Ryanair ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Ryanair or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial