Black Friday
Gone Wrong?
Don't let retailers get away with cancelled orders, fake discounts, or non-delivery. Your rights don't disappear just because it was on sale.
Common Black Friday Problems
These are the issues we see every Black Friday season
Order Cancelled After Purchase
Retailer cancelled your bargain deal claiming 'pricing error'
Retailers can't cancel confirmed orders without good reason. You may be entitled to compensation.
Item Never Arrived
Paid but still waiting weeks later with no tracking
Full refund due if not delivered within 30 days (or agreed date). No excuses.
Fake 'Was' Prices
The 'discount' was from an inflated price never actually charged
This is illegal under Consumer Protection from Unfair Trading Regulations.
Item Faulty/Different
What arrived isn't what was advertised or doesn't work
Full refund within 30 days. Same rights as full-price items.
Myth vs Fact: Your Sale Rights
Don't believe everything retailers tell you about sale items
"Sale items can't be returned"
FALSE - Faulty sale items have identical rights to full-price items
"No refunds, only exchanges"
FALSE - If faulty, you're entitled to a full refund
"You only have 14 days"
PARTLY TRUE - 14 days for change of mind (online), but 30 days for faulty goods
"They can cancel orders for 'pricing errors'"
DEBATABLE - Once confirmed, cancellation requires genuine error AND reasonable action
Key Deadlines to Know
Days for Change of Mind
Online purchases only
Days for Full Refund (Faulty)
Right to reject faulty goods
Months for Repair/Replace
Fault presumed to exist at purchase
A Deal Isn't a Deal If You Get Scammed
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Start My Black Friday Complaint