Guides, wins, and what we’ve been building.
The top of every case now says, in one line, where it is and the date that matters: when they have to reply by, or when your next step opens.
When your letter is written, you can now continue with Google instead of waiting for a code by email. You come straight back to your letter and it goes.
Checks on your letter now sit in their own panel above it, marked as yours alone, so they are never sent to the company. If one has to be sorted before the letter goes, the send stops and tells you which.
When we ask how your complaint went, you can now just reply. A clear answer goes on your case with a one-tap undo, and if it is not clear we ask which you meant.
After you say what happened, the questions arrive one per screen, with anything your story already answered ready to confirm in one tap, and a page to check every answer before we look at your case.
Answer one of our "they replied" emails and it now sits on your case as yours. Your follow-up still goes, and nothing says they wrote back.
Start a letter without an account and, once you have said what happened, it works out what kind of complaint it is, asks for the one or two numbers that fit, and writes the letter that way.
After you describe what happened, the next step works out what kind of complaint it is and asks only what fits, picking up the order, booking or notice number you already typed.
An offer, a refusal, a final response or a request for detail each get their own card on your case, with the one thing to do about it.
The details step asks whether it is for you or your business first, asks what is at stake instead of what you paid, and keeps payment questions out of the way until you need them.
Type 88,83 and your letter asks for 88.83, a flight that never touched the UK is argued under EU261, and a contact search no longer suggests made-up addresses.
Two weeks after your complaint goes out we email to ask how it went. One tap answers it, and the answer goes on your case straight away.
Write to a company whose published email addresses have all failed and the page says so, instead of telling you the company publishes none.
If a letter still has something in square brackets for you to fill in, we now stop the send and tell you which one, whether you are sending it from NoReply or marking it as sent yourself. The letter is untouched, so you fill it in and carry on.
Once you tell us a complaint went through a company's own form, your case stops opening an email composer and says plainly that there's no address to send to.
The button that starts your complaint now sits above the notices and the stats. On an airline page it goes straight to the flight check with the airline filled in, and on a phone or broadband page you can tap the problem you actually had.
Complain about a water company and the route you get is the Consumer Council for Water, then the Dispute Resolution Ombudsman. It used to say the Energy Ombudsman, which does not take water complaints.
Draft a complaint to O2, Vodafone, Sky or any other provider and the clock on the page is six weeks, not eight, so you can escalate a fortnight sooner than it used to tell you.
An email on your case now shows that it arrived, and nothing more, because arriving is all we can actually see.
Every tool now starts right under its headline, the next-step card waits until you have an answer, and the flight board and energy league table only show figures their sources actually published.
Complaint letters now open with your facts and your ask, and cite the law that fits the problem, instead of two sentences of stock phrasing.
Some companies only accept complaints through their own form. Your case now hands you the letter, links you to the form, and starts counting once you tell us it has gone.
Your flight was cancelled by the air traffic control failure. You can now claim the hotel, the meals and a refund or a new flight, without a letter that asks for money the airline can refuse.
Write your complaint, read it, keep it, send it yourself if you like. Paying is for us sending it and staying on it afterwards.
Pick the two airports and it works out the distance and which rules cover you, instead of asking you to know both.
Attaching a photo to a case chat failed silently on anything a phone camera produced. Images are shrunk automatically now, and a file that still will not go tells you why.
How your complaint works is a numbered list now instead of one long paragraph, and every case shows who the email comes from.
The blank where your name goes is a button now. Fill it in without hunting for a field somewhere else on the page.
Pressing send on a case now starts a countdown instead of firing the email. Change your mind and nothing has left. You can also see exactly how your complaint arrives before it goes.
Files you upload are deleted on a schedule once your case is closed, rather than sitting on our servers indefinitely.
If mentioning a disability, health condition or other sensitive detail would strengthen your complaint, we now ask you first instead of deciding for you.
We do not write complaints about banks, insurers, credit or pensions. Where you land on one, we now say so plainly and point you at the free route instead.
Saved .eml email files are read directly now, instead of asking you to convert them or paste the text in by hand.
New accounts get a three-step walkthrough of what happens to a complaint, including what things cost, before you start writing.
Passkeys are supported, so you can get into your account without typing a password at all.
Paid cases moved to a stronger AI model, and legal research now reads statute and regulator guidance directly rather than the open web.
Every case now has a timeline of what has happened and what is available next, so the right action is obvious and the wrong ones are not offered.
The case assistant gained voice input, editable messages, threaded replies, and cards that carry out the thing being suggested.
You can now ask a question without opening a complaint first, on the web and in the app.
Plain-English guides to Lifetime ISAs, SIPPs, the State Pension and more - written for people who find pensions writing impenetrable.
Pension tax relief, salary sacrifice, fiscal drag and more, all free and with no sign-up.
You can now send and receive emails with a company directly inside your case. Every reply threads into your case history automatically.
We’ve published dedicated complaint guides for over 90 UK companies across 15 industries. Each one tells you the fastest route in, typical response times, and when to escalate.
We built a real-time board showing every delayed and cancelled flight today. It automatically tells you whether you’re owed compensation and exactly how much.
We’ve launched a tracker for active class action and group litigation claims in the UK. Check if you qualify for any of them in about 60 seconds.
New free tool: find out if you’ve overpaid your student loan and how to request a refund. Thousands of graduates are owed money and don’t know it.
The FCA found that millions of people were overcharged on car finance due to hidden commission. We’ve built a guide and checker to help you find out if you’re affected.
The app now sends you helpful nudges at the right moments: when your letter is ready, when a company has responded, when a deadline is approaching.
We rewrote the iOS and Android app entirely. It’s faster, it feels more native, and the new tab bar actually belongs on your phone. Available on the App Store and Google Play.
Every case now has a Chat tab where you can ask Charlie questions, get advice on next steps, or just talk through what’s happening. It knows your case inside out.
You can now upload .doc and .docx files as evidence. Letters, contracts, and written agreements can be analysed directly - no PDF conversion needed.
NoReply now supports dark mode, light mode, and system preference. Pick your preference from the Account page - it’s saved per device.
Pro Family plan members can now invite up to four family members. Each person gets their own full account, their own cases, and complete privacy from each other.
Share your referral link. When someone signs up and creates their first paid case, you both get a free credit worth £4.99. No limit on how many you can refer.
FightBack became NoReply, named after the email address companies hide behind.
We’ve more than doubled our free tool library. Flight compensation, GDPR requests, warranty checker, ombudsman finder - all free, all instant, all no account needed.