Guides, wins, and what we've been building.
You can now send and receive emails with a company directly inside your case. Every reply threads into your case history automatically.
We've published dedicated complaint guides for over 90 UK companies across 15 industries. Each one tells you the fastest route in, typical response times, and when to escalate.
We built a real-time board showing every delayed and cancelled flight today. It automatically tells you whether you're owed compensation and exactly how much.
We've launched a tracker for active class action and group litigation claims in the UK. Check if you qualify for any of them in about 60 seconds.
New free tool: find out if you've overpaid your student loan and how to request a refund. Thousands of graduates are owed money and don't know it.
The FCA found that millions of people were overcharged on car finance due to hidden commission. We've built a guide and checker to help you find out if you're affected.
The app now sends you helpful nudges at the right moments: when your letter is ready, when a company has responded, when a deadline is approaching.
We rewrote the iOS and Android app entirely. It's faster, it feels more native, and the new tab bar actually belongs on your phone. Available on the App Store and Google Play.
Every case now has a Chat tab where you can ask Charlie questions, get advice on next steps, or just talk through what's happening. It knows your case inside out.
You can now upload .doc and .docx files as evidence. Letters, contracts, and written agreements can be analysed directly — no PDF conversion needed.
NoReply now supports dark mode, light mode, and system preference. Pick your preference from the Account page — it's saved per device.
Pro Family plan members can now invite up to four family members. Each person gets their own full account, their own cases, and complete privacy from each other.
Share your referral link. When someone signs up and creates their first paid case, you both get a free credit worth £4.99. No limit on how many you can refer.
We've more than doubled our free tool library. Flight compensation, GDPR requests, warranty checker, ombudsman finder — all free, all instant, all no account needed.