Guides, wins, and what we’ve been building.
Attaching a photo to a case chat failed silently on anything a phone camera produced. Images are shrunk automatically now, and a file that still will not go tells you why.
How your complaint works is a numbered list now instead of one long paragraph, and every case shows who the email comes from.
The blank where your name goes is a button now. Fill it in without hunting for a field somewhere else on the page.
Pressing send now starts a countdown instead of firing the email. Change your mind and nothing has left. You can also see exactly how your complaint arrives before it goes.
Files you upload are deleted on a schedule once your case is closed, rather than sitting on our servers indefinitely.
If mentioning a disability, health condition or other sensitive detail would strengthen your complaint, we now ask you first instead of deciding for you.
We do not write complaints about banks, insurers, credit or pensions. Where you land on one, we now say so plainly and point you at the free route instead.
Saved .eml email files are read directly now, instead of asking you to convert them or paste the text in by hand.
New accounts get a three-step walkthrough of what happens to a complaint, including what things cost, before you start writing.
Passkeys are supported, so you can get into your account without typing a password at all.
Paid cases moved to a stronger AI model, and legal research now reads statute and regulator guidance directly rather than the open web.
Every case now has a timeline of what has happened and what is available next, so the right action is obvious and the wrong ones are not offered.
The case assistant gained voice input, editable messages, threaded replies, and cards that carry out the thing being suggested.
You can now ask a question without opening a complaint first, on the web and in the app.
Plain-English guides to Lifetime ISAs, SIPPs, the State Pension and more - written for people who find pensions writing impenetrable.
Pension tax relief, salary sacrifice, fiscal drag and more, all free and with no sign-up.
You can now send and receive emails with a company directly inside your case. Every reply threads into your case history automatically.
We’ve published dedicated complaint guides for over 90 UK companies across 15 industries. Each one tells you the fastest route in, typical response times, and when to escalate.
We built a real-time board showing every delayed and cancelled flight today. It automatically tells you whether you’re owed compensation and exactly how much.
We’ve launched a tracker for active class action and group litigation claims in the UK. Check if you qualify for any of them in about 60 seconds.
New free tool: find out if you’ve overpaid your student loan and how to request a refund. Thousands of graduates are owed money and don’t know it.
The FCA found that millions of people were overcharged on car finance due to hidden commission. We’ve built a guide and checker to help you find out if you’re affected.
The app now sends you helpful nudges at the right moments: when your letter is ready, when a company has responded, when a deadline is approaching.
We rewrote the iOS and Android app entirely. It’s faster, it feels more native, and the new tab bar actually belongs on your phone. Available on the App Store and Google Play.
Every case now has a Chat tab where you can ask Charlie questions, get advice on next steps, or just talk through what’s happening. It knows your case inside out.
You can now upload .doc and .docx files as evidence. Letters, contracts, and written agreements can be analysed directly - no PDF conversion needed.
NoReply now supports dark mode, light mode, and system preference. Pick your preference from the Account page - it’s saved per device.
Pro Family plan members can now invite up to four family members. Each person gets their own full account, their own cases, and complete privacy from each other.
Share your referral link. When someone signs up and creates their first paid case, you both get a free credit worth £4.99. No limit on how many you can refer.
FightBack became NoReply, named after the email address companies hide behind.
We’ve more than doubled our free tool library. Flight compensation, GDPR requests, warranty checker, ombudsman finder - all free, all instant, all no account needed.