FixAreas: Complaints, Flights
Euro amounts, EU flights and contact searches now come out right
Type 88,83 and your letter asks for 88.83, a flight that never touched the UK is argued under EU261, and a contact search no longer suggests made-up addresses.
Three things a letter could get wrong, and now does not.
Amounts written the European way
If you write money the way most of Europe does, with a comma before the cents, your letter now reads it the way you meant it. 88,83 is 88.83, and 1.234,56 is 1,234.56. If you type a euro sign, or your account says the money was in euros, the letter asks for euros rather than pounds.
The right flight law for the route
A flight that leaves the UK is covered by UK261. A flight that leaves an EU airport is covered by EU261, whoever flies it. When your account names the route, your letter now cites the one that applies, with the articles that match what happened: a cancellation or a schedule change that wrecked a connection means a refund or a new flight under Articles 5 and 8, a long delay means Articles 6 and 7. When the route is not clear from what you wrote, the letter names the regulation without guessing which version covers you.
Contact searches suggest real addresses only
“Find more” on your case searches the web for a company’s contacts. Some sites that turn up in that search do not publish addresses. They guess them, and the search was passing those guesses on. It now ignores those sites, leaves out example addresses and no-reply mailboxes, and never ticks a search result for you. Anything it finds is marked as found by web search, so you can check it before you send.
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