Everything we have shipped
New tools, product changes and fixes, in plain English rather than release notes. We have been keeping this since December 2025.
Counted from the updates on this page, not written by hand.
August 2026
- Fix
Send Charlie a photo
Attaching a photo to a case chat failed silently on anything a phone camera produced. Images are shrunk automatically now, and a file that still will not go tells you why.
Read more - Improvement
Your case page says what happens next, in order
How your complaint works is a numbered list now instead of one long paragraph, and every case shows who the email comes from.
Read more - Improvement
Sign the letter where you are reading it
The blank where your name goes is a button now. Fill it in without hunting for a field somewhere else on the page.
Read more - Feature
Five seconds to change your mind
Pressing send now starts a countdown instead of firing the email. Change your mind and nothing has left. You can also see exactly how your complaint arrives before it goes.
Read more - Improvement
Your evidence is not kept forever
Files you upload are deleted on a schedule once your case is closed, rather than sitting on our servers indefinitely.
Read more - Feature
We ask before telling a company something personal
If mentioning a disability, health condition or other sensitive detail would strengthen your complaint, we now ask you first instead of deciding for you.
Read more - Improvement
A straight answer on money complaints
We do not write complaints about banks, insurers, credit or pensions. Where you land on one, we now say so plainly and point you at the free route instead.
Read more - Improvement
Upload the email itself
Saved .eml email files are read directly now, instead of asking you to convert them or paste the text in by hand.
Read more - Feature
A short tour when you arrive
New accounts get a three-step walkthrough of what happens to a complaint, including what things cost, before you start writing.
Read more - Feature
Sign in with your face, fingerprint or PIN
Passkeys are supported, so you can get into your account without typing a password at all.
Read more
July 2026
- Improvement
Better legal reasoning on paid cases
Paid cases moved to a stronger AI model, and legal research now reads statute and regulator guidance directly rather than the open web.
Read more - Feature
See where your complaint actually is
Every case now has a timeline of what has happened and what is available next, so the right action is obvious and the wrong ones are not offered.
Read more - Improvement
Charlie can do things, not just talk
The case assistant gained voice input, editable messages, threaded replies, and cards that carry out the thing being suggested.
Read more
June 2026
- Feature
Ask Charlie before you start a case
You can now ask a question without opening a complaint first, on the web and in the app.
Read more
May 2026
- New
Six guides on money you might be owed
Plain-English guides to Lifetime ISAs, SIPPs, the State Pension and more - written for people who find pensions writing impenetrable.
Read more
April 2026
- New
Eight calculators for working out what you are owed
Pension tax relief, salary sacrifice, fiscal drag and more, all free and with no sign-up.
Read more
March 2026
- Feature
Email the company - without leaving NoReply
You can now send and receive emails with a company directly inside your case. Every reply threads into your case history automatically.
Read more - Feature
90+ company complaint guides - how to complain to any major UK brand
We’ve published dedicated complaint guides for over 90 UK companies across 15 industries. Each one tells you the fastest route in, typical response times, and when to escalate.
Read more - New
Live flight disruption board - know your rights before you land
We built a real-time board showing every delayed and cancelled flight today. It automatically tells you whether you’re owed compensation and exactly how much.
Read more - New
Class action tracker - find out if you’re owed money from a group claim
We’ve launched a tracker for active class action and group litigation claims in the UK. Check if you qualify for any of them in about 60 seconds.
Read more - New
Student loan refund tool - check if you’ve overpaid
New free tool: find out if you’ve overpaid your student loan and how to request a refund. Thousands of graduates are owed money and don’t know it.
Read more - New
FCA car finance mis-selling - do you have a claim?
The FCA found that millions of people were overcharged on car finance due to hidden commission. We’ve built a guide and checker to help you find out if you’re affected.
Read more
February 2026
- Feature
Push notifications - stay on top of your cases without checking in
The app now sends you helpful nudges at the right moments: when your letter is ready, when a company has responded, when a deadline is approaching.
Read more - Improvement
The NoReply app - completely rebuilt from the ground up
We rewrote the iOS and Android app entirely. It’s faster, it feels more native, and the new tab bar actually belongs on your phone. Available on the App Store and Google Play.
Read more
January 2026
- Feature
Ask Charlie anything - AI chat is now built into every case
Every case now has a Chat tab where you can ask Charlie questions, get advice on next steps, or just talk through what’s happening. It knows your case inside out.
Read more - Improvement
Upload Word documents as evidence - finally
You can now upload .doc and .docx files as evidence. Letters, contracts, and written agreements can be analysed directly - no PDF conversion needed.
Read more - Feature
Dark mode is here
NoReply now supports dark mode, light mode, and system preference. Pick your preference from the Account page - it’s saved per device.
Read more - New
Family sharing - one Pro plan, up to five people covered
Pro Family plan members can now invite up to four family members. Each person gets their own full account, their own cases, and complete privacy from each other.
Read more - New
Refer a friend - you both get a free credit
Share your referral link. When someone signs up and creates their first paid case, you both get a free credit worth £4.99. No limit on how many you can refer.
Read more
December 2025
- Improvement
We changed our name to NoReply
FightBack became NoReply, named after the email address companies hide behind.
Read more - New
13 new free tools - no sign-up required
We’ve more than doubled our free tool library. Flight compensation, GDPR requests, warranty checker, ombudsman finder - all free, all instant, all no account needed.
Read more
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Something missing, or something broken?
Most of what is on this page started as somebody telling us it was wrong. If you have hit something annoying, or there is a company you want covered, say so and it goes on the list.
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