A straight answer on money complaints
We do not write complaints about banks, insurers, credit or pensions. Where you land on one, we now say so plainly and point you at the free route instead.
Complaints about financial products are regulated differently from complaints about a sofa. Handling them as a business requires FCA authorisation, and we do not have it.
What changed
If your complaint is about a bank, an insurer, credit, a mortgage, a pension or an investment, we now say so clearly and early - before you have written five hundred words - and hand you to the route that is free and designed for it.
For most money complaints that is the Financial Ombudsman Service, and it costs you nothing. For employment it is Acas, for housing disrepair it is Shelter, and for anything else Citizens Advice will point you the right way.
We would rather tell you that in one screen than take you through a flow that cannot end anywhere useful. Everything explaining how those complaints work stays on the site, because information is not the same as running your claim for you.