Feature
Ask Charlie before you start a case
You can now ask a question without opening a complaint first, on the web and in the app.
Charlie
Not every question needs a case attached to it. Sometimes you just want to know whether it is worth complaining at all.
What changed
Charlie answers general questions now, with no case required. Ask whether you have a claim, how long a company has to reply, or which regulator covers a problem, and get an answer before committing to anything.
If it turns into something worth pursuing, you can start a case from the conversation.