Feature
A short tour when you arrive
New accounts get a three-step walkthrough of what happens to a complaint, including what things cost, before you start writing.
Onboarding
People arriving at NoReply for the first time were dropped straight into a form with no sense of what came next, or what it would cost when they got there.
What changed
There is now a short tour on your first visit. Three steps: what we do with your complaint, what happens after it is sent, and what any of it costs.
The price is in the tour on purpose. Finding out about a charge at the end, after you have written the whole thing, is a bad way to meet someone.