Feature
See where your complaint actually is
Every case now has a timeline of what has happened and what is available next, so the right action is obvious and the wrong ones are not offered.
CasesDashboard
A complaint is a sequence, not a single event, and it is easy to lose track of where you are in it - especially when a company takes weeks to reply.
What changed
Each case now shows a timeline: what has happened, when, and what you can do from here.
Actions appear when they make sense and stay out of the way when they do not. There is no point being offered "escalate to the ombudsman" on day two, when the company still has seven weeks to respond, and no point hiding it on week nine.
Your dashboard leads with what to do next rather than a list of everything you have ever started.