Complain to Monzo
UK digital bank
BankingBe the first to file a complaint against Monzo and help build our community data.
Common Monzo Complaints
Laws That Protect You
Consumer Rights Act 2015
Financial services must be performed with reasonable care and skill.
Payment Services Regulations 2017
Protection for unauthorized transactions and payment errors.
FCA Consumer Duty
Financial firms must act in customers' best interests.
Tips for Monzo Complaints
- Report unauthorized transactions within 13 months
- Banks must respond to complaints within 8 weeks
- The Financial Ombudsman can award up to £430,000
- Keep records of all communications
- Vulnerable customers have additional protections
Contact Emails
help@monzo.com
Customer Service
complaints@monzo.com
Complaints
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Create My Monzo ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Monzo or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.