Complain to Ocado
Online supermarket
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Common Ocado Complaints
Laws That Protect You
Consumer Rights Act 2015
Products must be of satisfactory quality and as described.
Food Safety Act 1990
Food must be safe to eat and as described.
Weights and Measures Act 1985
Products must be accurately weighed and measured.
Tips for Ocado Complaints
- Check use-by dates before purchasing
- Keep receipts for price disputes
- Report food safety issues to Environmental Health
- Substitutions can be rejected at delivery
- Clubcard/loyalty prices must be honored if advertised
Contact Emails
ocado@ocado.com
Customer Service
customerfeedback@ocado.com
Complaints
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Create My Ocado ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Ocado or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.