Complain to Wayfair
Online furniture and home goods retailer
RetailBe the first to file a complaint against Wayfair and help build our community data.
Common Wayfair Complaints
Laws That Protect You
Consumer Rights Act 2015
Products must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for online and distance purchases.
Section 75 Protection
Credit card purchases between £100-£30,000 have joint liability protection.
Tips for Wayfair Complaints
- Keep all receipts and order confirmations
- Take photos of any defects or damage
- You have 30 days for a full refund on faulty goods
- The retailer is responsible, not the manufacturer
- Online purchases have a 14-day cooling-off period
Contact Emails
service@wayfair.co.uk
Customer Service
escalations@wayfair.co.uk
Complaints
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Create My Wayfair ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Wayfair or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.