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UK Complaint Index · Energy supply

Supplier A complaints: Ofgem rank 7 of 16

Ofgem publishes how many complaints every UK energy supplier picks up per 100 customer accounts, and how many they clear by the next working day. In 2026 Q2, Supplier A scored 3.4 out of 5 in our index of that data, with 3.5 complaints per 100 accounts. Here’s how that compares with the rest of the market.

Data last updated: Ofgem 2026 Q2

View source on ofgem.gov.uk

Rating

Standard·3.4
Ranked 7 of 16 · Energy Supply · 2026-Q2

Scored from Ofgem’s published figures using our documented weightings.

Complaints per 100 accounts

3.5

Lower is better. Rank 7 of 16. The 15-supplier average was 4.35.

Resolved by next working day

85%

Higher is better - the share of complaints fixed fast. The 16-supplier average was 82%.

Where that sits in the market

Across the 15 suppliers Ofgem published for 2026 Q2, Supplier C had the fewest complaints per 100 accounts at 1.2 and Supplier E the most at 8. See the full league table.

So what do you do about it?

This page is the scoreboard. The route that actually gets you somewhere - who to write to at Supplier A, how long they get, and who picks it up when they run out of time - is on the Supplier A complaints guide. They’re counting on you not bothering.

Common questions about the data

What is Supplier A's complaints score in the Ofgem data?

Supplier A ranks 7 of 16 UK energy suppliers in our index of Ofgem's 2026 Q2 figures, scoring 3.4 out of 5. Rank 1 is the supplier with the best combined record on complaint volume and next-working-day resolution. The weightings behind the score are published on our methodology page.

How many complaints does Supplier A get per 100 customers?

Ofgem recorded 3.5 complaints per 100 customer accounts for Supplier A in 2026 Q2. The average across the 15 suppliers Ofgem published for the period was 4.35, so Supplier A sits below that average. Lower is better here: it means fewer customers had something to complain about.

How quickly does Supplier A resolve complaints?

Supplier A resolved 85% of complaints by the end of the next working day in 2026 Q2, on Ofgem's figures. Across the 16 suppliers reporting that measure, the average was 82%. Higher is better.

Is Supplier A better or worse than other UK energy suppliers for complaints?

On Ofgem's 2026 Q2 figures, Supplier A recorded 3.5 complaints per 100 customer accounts. For context, the best of the 15 reporting suppliers was Supplier C on 1.2 complaints per 100 accounts and the worst was Supplier E on 8. Fewer complaints is better.

What period does this Supplier A complaints data cover?

These are Ofgem Retail Market Indicators for 2026 Q2, covering 1 April 2026 to 30 June 2026, published under the Open Government Licence v3.0. Ofgem publishes new figures each quarter and this page updates with them.

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Supplier A ranked 7 of 16 in UK Energy Suppliers for Q2 2026. Above average, 3.4 stars. Verified by NoReply Index. ABOVE AVERAGE #7 of 16 Supplier A UK Energy Suppliers · Q2 2026 Verified by NoReply Index
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Source: Ofgem Retail Market Indicators, 2026 Q2 (1 April 2026 to 30 June 2026). Published under the Open Government Licence v3.0.

All figures sourced from UK regulators under Open Government Licence v3.0 unless noted. Numbers are verbatim from the regulator’s published dataset; composite scores are computed using the public methodology at /data/methodology. Spot an error? Email index@usenoreply.com.