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UK Consumer Complaint Index · Telecoms

UK landline complaints league table Q3 2025

Landline complaints don't fade just because broadband is on the rise. Ofcom still tracks them every quarter. Here's the most recent quarter, ranked from fewest to most complaints per 100,000 customers. Covers July to September 2025.

Data last updated: Ofcom Q3 2025

View source on ofcom.org.uk
Complaints per 100,000 subscribers
lower is better
Ofcom Q3 2025 landline complaints league
RankProviderTier
1Utility Warehouse1 per 100,000Gold
2Sky4 per 100,000Silver
3BT5 per 100,000Silver
4Virgin Media6 per 100,000Below average
5Vodafone7 per 100,000Below average
6TalkTalk9 per 100,000Below average

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Top 10 providers for UK Landline Providers.

<iframe src="https://usenoreply.com/embed/data/telecom-landline-complaints?top=10"
        width="100%" height="520" frameborder="0" loading="lazy"
        title="UK Landline Providers complaint league table - NoReply Index">
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Methodology

The composite score, weights and source data are documented at /data/methodology. If anything looks wrong, we'll fix it - the dataset is public and re-runnable.

All figures sourced from UK regulators under Open Government Licence v3.0 unless noted. Numbers are verbatim from the regulator’s published dataset; composite scores are computed using the public methodology at /data/methodology. Spot an error? Email index@usenoreply.com.