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UK Complaint Index · Aviation · FY26

Aer Lingus

Here’s every CAA-published number for Aer Lingus in the FY25 reporting period (Q2 2024 - Q1 2025). Lower complaint rates and uphold rates are better - but a high uphold rate means the airline rejected lots of valid complaints first time, which is its own signal.

Data last updated: CAA Passenger Complaints, FY26

Rating

Standard·3.6
Ranked 5 of 11 · Aviation · FY26

CAA-published metrics

Complaints per million passengers

57

Single-period figure - sparkline appears once we have a second CAA snapshot.

Uphold rate

57%

Single-period figure - sparkline appears once we have a second CAA snapshot.

Cases accepted for adjudication

249

Single-period figure - sparkline appears once we have a second CAA snapshot.

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Aer Lingus ranked 5 of 11 in UK Airlines for FY26. Above average, 3.6 stars. Verified by NoReply Index. ABOVE AVERAGE #5 of 11 Aer Lingus UK Airlines · FY26 Verified by NoReply Index
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Methodology

The composite score, weights and source data are documented at /data/methodology. If anything looks wrong, we'll fix it - the dataset is public and re-runnable.

Got a complaint with Aer Lingus?

We’ll help you write something they can’t ignore.

NoReply’s Aer Lingus complaint page has the right contact addresses, the relevant regulations and a draft letter you can send today.

Source: CAA Passenger Complaints, FY26. Open Government Licence v3.0.

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All figures sourced from UK regulators under Open Government Licence v3.0 unless noted. Numbers are verbatim from the regulator’s published dataset; composite scores are computed using the public methodology at /data/methodology. Spot an error? Email index@usenoreply.com.