UK Complaint Index · Aviation · FY25

British Airways

Name: British Airways - CAA passenger complaints (FY25)
Creator: NoReply
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Here’s every CAA-published number for British Airways in the FY25 reporting period (Q2 2024 — Q1 2025). Lower complaint rates and uphold rates are better — but a high uphold rate means the airline rejected lots of valid complaints first time, which is its own signal.

Data last updated: 27 April 2026CAA Passenger Complaints, FY25

Rating

Below average·2.9

Ranked 9 of 10 · Aviation · FY25

CAA-published metrics

Complaints per million passengers

192

Single-period figure — sparkline appears once we have a second CAA snapshot.

Uphold rate

83%

Single-period figure — sparkline appears once we have a second CAA snapshot.

Average award

£837

Single-period figure — sparkline appears once we have a second CAA snapshot.

Total compensation paid

£6,200,000

Single-period figure — sparkline appears once we have a second CAA snapshot.

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Methodology

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Got a complaint with British Airways?

We’ll help you write something they can’t ignore.

NoReply’s British Airways complaint page has the right contact addresses, the relevant regulations and a draft letter you can send today.

Open British Airways complaint guide

Source: CAA Passenger Complaints, FY25. Open Government Licence v3.0.

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