Owed a CMA refund? StubHub, Marks Electrical, the AA

Since April 2025 the CMA has been able to order a company to refund its customers without going to court, and it publishes a running list of who it has ordered. Almost nobody knows the list exists. More than £1.95 million has been secured through it so far, across three businesses, and if you bought from any of them last year you are probably owed money you never asked for.

First, the list changes

The three below are what the register held when we checked. It grows as enforcement cases close, so treat gov.uk's own page as the source of truth rather than this post:

gov.uk/guidance/getting-money-back-if-the-cma-orders-refunds-or-compensation

It was published on 23 June 2026 and gets updated as new orders land. If your retailer isn't on it today, it's worth checking again in a few months.

1. AA Driving School and BSM

• What went wrong: more than 80,000 learner drivers booked lessons online without being shown a mandatory booking fee in the headline price.
• Who's covered: bookings made between 6 April and 15 December 2025.
• What's owed: over £760,000 in total, averaging around £9 per learner.
• The penalty: a £4.2 million fine, down from £7 million after a 40% settlement discount.
• Deadline: refunds to be processed by 15 April 2027.

2. StubHub UK

• What went wrong: mandatory delivery and service fees appeared during checkout rather than in the advertised ticket price. The legal entity named in the order is TICKETBIS S.L.
• Who's covered: purchases between 6 April and 7 December 2025.
• What's owed: more than £590,000 to 51,350 customers, averaging about £10.33 each.
• The penalty: a fine of £889,200.
• Deadline: refunds by 23 December 2026.

If you need to chase something unrelated to the order, our StubHub complaints page has the contact route.

3. Marks Electrical

• What went wrong: pre-ticked boxes added paid extras to orders, "Recycle Old Appliance" and "Unwrap & Recycle Packaging", so customers paid for services they never chose.
• Who's covered: purchases between April and November 2025.
• What's owed: nearly 40,000 customers, averaging around £15 each.
• Deadline: refunds by 15 June 2027.

You do not have to do anything

Worth saying plainly, because plenty of sites will try to sell you a form: in all three cases the company processes the refunds itself under the CMA's order. There's no claim to submit, no deadline for you to hit, and nothing a claims firm can do faster than the order already requires.

Keep the email address and payment card you bought with reachable, and check your statements around the deadline dates above. If a deadline passes and nothing has arrived, contact the retailer directly first, then look at a chargeback.

The scam already riding on this

Real refunds and real news are perfect cover for phishing, and this story is tailor-made for it. So, plainly:

A CMA-ordered refund never asks you for card details, a PIN, an online banking login, or a "verify your identity" link. The money goes back through the retailer to the payment method you used, or the retailer contacts you through the account you bought with.

If a text or email offers you a StubHub or Marks Electrical refund and wants you to click through and enter card details, it isn't the refund. Don't use the link. Open the retailer's own app, or type its website address yourself. Suspicious texts can be forwarded free to 7726, and phishing emails to report@phishing.gov.uk.

The general principle, which outlives the list

Only three businesses are on the register. Thousands of checkouts still do exactly what those three were fined for, because being illegal and being investigated are different things.

Under the DMCC Act 2024, both of these are banned whether or not the CMA has looked at your retailer:

• Drip pricing: a mandatory fee that only shows up further into checkout instead of in the advertised price. Our guide to the hidden fees ban covers how to spot it.
• Pre-ticked boxes for paid extras. Consent has to be something you actively give.

So if you paid a fee you were never shown, or an add-on you never ticked:

1. Ask the retailer in writing for a refund of that specific charge, with the date, the amount and the reason. Not sure you have a case? The consumer rights checker will tell you which law applies.
2. If they refuse, go to your bank: chargeback on any card, or Section 75 on a credit card purchase over £100. There are more routes after a refusal if those don't land.
3. Report the practice to the CMA at gov.uk. It won't get your money back, but it's how the next three businesses end up on the register.

The companies on that list are there because people noticed and said something. Start your complaint and we'll write the letter that gets your charge back.