Christmas order not delivered in time? Your rights
The retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
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20 results for “refunds”
The retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
A High Court order now defines what a 'time-limited' deal means. How to spot fake timers and 'was' prices before Black Friday on 27 November, and how to get a refund.
The CMA publishes a live register of companies ordered to refund customers. Three are on it so far, £1.95m secured, and you don't have to lift a finger to get paid.
A refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
Wrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here’s the route that works in 2026.
Most people leave money behind because they don’t know what they’re owed. A round-up of free tools to check your case and your figure, grouped by problem.
When a company goes into administration, most people assume their money is lost. It usually isn’t. Section 75, chargeback, ATOL, and the FSCS can all help. Here’s how.
Drip pricing costs UK consumers £2.2 billion a year. Since April 2025, it’s illegal. The CMA is actively enforcing. Here’s how to spot it, challenge it, and report it.
Paid below the threshold, put on the wrong plan, or kept paying after the balance was cleared? Here’s how student loan refunds actually work.
Wrong balance, missing payments, mixed messages, or a refund that never turns up? Here’s how to complain properly and when to escalate.