Klarna & Clearpay complaints: your new rights from 15 July 2026
BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
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BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
From 15 July 2026, Klarna, Clearpay, and other BNPL providers fall under FCA regulation. You’ll gain affordability checks and the right to complain to the Financial Ombudsman - though Section 75 still doesn’t cover BNPL itself.
DCAs were banned in 2021. Hopcraft, Wrench and Johnson widened liability in 2024. The FCA scheme is still evolving - here’s what’s settled, what’s moving, and how to file a complaint right now.
Updated: the scheme is now partially suspended pending a lender challenge at the Upper Tribunal (2 July 2026). Here's what changed, the revised £7.5bn/12.1m figures, and why claiming directly still puts you in the queue.
Major FOS reform introduces a 10-year complaint deadline, a revised 'fair and reasonable' test, and new FCA referral rules. If you have an old financial complaint, the clock is ticking.
The FCA’s redress scheme is confirmed: ~£829 average per agreement for 2007-2024 car finance with dealer commission. How to claim free, without a claims company.