Utilities & Bills26 Oct 2026
Water cut off? Compensation you're owed in England
Water off for 12 hours? Your company must pay you automatically. Ofwat's payment table for England, the exemptions, and how to claim if the money never comes.
5 min read
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Rights & Claims5 Oct 2026
Christmas order not delivered in time? Your rights
The retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
4 min read
Travel & Holidays5 Oct 2026
Missed your flight in an EES queue? What you can claim
EES passport queues are causing missed flights across Europe. UK261 and EU261 don't pay for a border queue, but delays, connections and insurance might. Your options.
4 min read
Rights & Claims5 Oct 2026
Black Friday 2026: fake countdown timers and your rights
A High Court order now defines what a 'time-limited' deal means. How to spot fake timers and 'was' prices before Black Friday on 27 November, and how to get a refund.
5 min read
Rights & Claims17 Aug 2026
Owed a CMA refund? StubHub, Marks Electrical, the AA
The CMA publishes a live register of companies ordered to refund customers. Three are on it so far, £1.95m secured, and you don't have to lift a finger to get paid.
5 min read
Utilities & Bills17 Aug 2026
Telecoms ombudsman: escalate after 6 weeks, not 8
Ofcom cut the telecoms ADR wait from 8 weeks to 6 on 8 April 2026. When you can escalate a broadband or mobile complaint, to which ombudsman, and how to skip the wait.
4 min read
Rights & Claims10 Jul 2026
6 ways to get your money back when a company refuses a refund
A refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
3 min read
Money & Finance10 Jul 2026
How to reclaim bank charges and overdraft fees
Wrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here’s the route that works in 2026.
5 min read
Travel & Holidays9 Jun 2026
Summer 2026 Holiday Rights: Everything You Need Before You Book
BNPL gets Financial Ombudsman access in July (not Section 75, which stays credit-card only). Drip pricing is banned. UK261 covers all UK departures. Here’s your complete pre-travel checklist and what to do when things go wrong.
6 min read
How-To Guides2 Jun 2026
Free tools to check what a company owes you
Most people leave money behind because they don’t know what they’re owed. A round-up of free tools to check your case and your figure, grouped by problem.
4 min read