Complain to Adidas
Sportswear brand with UK online and retail presence
FashionCommon Adidas Complaints
Laws That Protect You
Consumer Rights Act 2015
Clothing must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for online fashion purchases.
Tips for Adidas Complaints
- You have 14 days to return online purchases for any reason (cooling-off period)
- Keep all packaging and tags if you're considering a return
- Take photos of items that don't match the online description
- Faulty items can be returned beyond the normal return window
- Retailers can charge for returns if clearly stated in their T&Cs, but not for faulty items
If Adidas Doesn't Respond
- 1
Customer Service
Allow 14 daysContact the retailer's customer service through their app, email, or social media
- 2
Formal Complaint
Send a written complaint citing the Consumer Rights Act
- 3
Chargeback / Section 75
Dispute charges with your bank if the retailer refuses a valid refund
- 4
Contact Emails
service@adidas.co.uk
Customer Service
Expected Response Time
14 days
Fashion retailers should respond within 14 days. For online purchases, your 14-day cooling-off period starts from delivery.
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Frequently Asked Questions
Tools & guides for your Adidas complaint
Free calculators and explainers that strengthen the case you make to Adidas.
- Cooling-off period calculatorChanged your mind? You might still have time.
- Refund timeline checkerUnderstand your refund rights for faulty goods.
- Consumer rights timelineSee your rights based on purchase date.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here's who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Free tools to check what a company owes youMost people leave money behind because they don't know what they're owed. A round-up of free tools to check your case and your figure, grouped by problem.
- Company Gone Bust? How to Get Your Money BackWhen a company goes into administration, most people assume their money is lost. It usually isn't. Section 75, chargeback, ATOL, and the FSCS can all help. Here's how.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here's exactly what to do.
- New Subscription Laws Are Coming: Your Right to Cancel Without the Runaround9.7 million unwanted UK subscriptions cost consumers £1.6 billion a year. New DMCC Act rules bring one-contact cancellation, cooling-off periods, and renewal reminders.
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Create My Adidas ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Adidas or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial