Complain to Depop
Second-hand fashion marketplace - complaints about orders, refunds, and account issues
RetailContact emails
support@depop.com
Customer Service
Common Depop complaints
Complaint escalation guide
Is there an ombudsman for Depop? Most high-street and online retailers are not covered by an ombudsman. If Depop will not resolve a faulty-goods or refund complaint, your escalation route is a Section 75 claim or chargeback, then Trading Standards, then the small claims court.
How do you escalate a Depop complaint? If you paid by credit card and the item cost over £100, make a Section 75 claim (or a chargeback on a debit card). Report the trader to Trading Standards through the Citizens Advice consumer helpline, and for unresolved amounts use the small claims court.
Laws that protect you
Consumer Rights Act 2015
Products must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for online and distance purchases.
Section 75 Protection
Credit card purchases between £100-£30,000 have joint liability protection.
Tips for Depop complaints
- Depop is a peer-to-peer marketplace, so use the buyer protection Resolution Centre first - open a dispute before the order completes
- If an item never arrives or isn't as described, report it in the app within the resolution window
- Screenshot the listing, the messages, and the tracking before you leave feedback or close the order
- If you paid by card and Depop won't help, ask your bank for a chargeback on the transaction
- Keep everything in writing - Depop support is handled through the app and email, not by phone
If Depop doesn't respond
- 1
Customer Service
Allow 14 daysContact the retailer's customer service team directly
- 2
Formal Written Complaint
Send a formal complaint letter citing the Consumer Rights Act 2015
- 3
Section 75 / Chargeback
If paid by credit card (£100+), contact your bank for Section 75 protection
- 4
Contact emails
support@depop.com
Customer Service
Expected response time
14 days
Retailers should acknowledge complaints within 14 days. No statutory deadline, but unreasonable delays strengthen your case.
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Frequently asked questions
Tools & guides for your Depop complaint
Free calculators and explainers that strengthen the case you make to Depop.
- Section 75 & chargeback checkerPaid by card? You have a secret weapon.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Cooling-off period calculatorChanged your mind? You might still have time.
- Refund timeline checkerUnderstand your refund rights for faulty goods.
- Klarna & Clearpay complaints: your new rights from 15 July 2026BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
- 6 ways to get your money back when a company refuses a refundA refusal isn't the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- How to reclaim bank charges and overdraft feesWrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here's the route that works in 2026.
- Buy Now Pay Later Gets Regulated: What Changes From July 2026From 15 July 2026, Klarna, Clearpay, and other BNPL providers fall under FCA regulation. You'll gain Section 75 protection, affordability checks, and the right to complain to the Financial Ombudsman.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
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Create my Depop complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Depop or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial