Complain to Depop
Second-hand fashion marketplace - complaints about orders, refunds, and account issues
RetailContact emails
support@depop.com
Customer Service
How to complain to Depop, step by step
Complain to Depop in writing
Email support@depop.com. Say what went wrong, what you want back, and keep a copy.
Give them time to answer
There is no legal deadline for Depop to reply, so give one in writing: name a date, such as 14 days from now, and say what you will do next.
Escalate if they say no
No ombudsman covers Depop. Ask your card provider for a chargeback, or a Section 75 claim if one item cost over £100 on a credit card, then use the small claims court.
Common Depop complaints
Complaint escalation guide
Is there an ombudsman for Depop?
Most high-street and online retailers are not covered by an ombudsman. If Depop will not resolve a faulty-goods or refund complaint, your escalation route is a Section 75 claim or chargeback, then Trading Standards, then the small claims court.
How do you escalate a complaint about Depop?
If you paid by credit card and the item cost over £100, make a Section 75 claim (or a chargeback on a debit card). Report the trader to Trading Standards through the Citizens Advice consumer helpline, and for unresolved amounts use the small claims court.
Laws that protect you
Consumer Rights Act 2015
Products must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for online and distance purchases.
Section 75 Protection
Credit card purchases between £100-£30,000 have joint liability protection.
Tips for Depop complaints
- Depop is a peer-to-peer marketplace, so use the buyer protection Resolution Centre first - open a dispute before the order completes
- If an item never arrives or isn’t as described, report it in the app within the resolution window
- Screenshot the listing, the messages, and the tracking before you leave feedback or close the order
- If you paid by card and Depop won’t help, ask your bank for a chargeback on the transaction
- Keep everything in writing - Depop support is handled through the app and email, not by phone
If Depop doesn't respond
- 1
Customer Service
No legal deadline: set yours in the letterContact the retailer’s customer service team directly
- 2
Formal Written Complaint
Send a formal complaint letter citing the Consumer Rights Act 2015
- 3
Section 75 / Chargeback
If paid by credit card (£100+), contact your bank for Section 75 protection
- 4
Contact emails
support@depop.com
Customer Service
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Frequently asked questions
Tools & guides for your Depop complaint
Free calculators and explainers that strengthen the case you make to Depop.
- Section 75 & chargeback checkerPaid by card? You have a secret weapon.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Cooling-off period calculatorChanged your mind? You might still have time.
- Refund timeline checkerUnderstand your refund rights for faulty goods.
- Gift cards: expiry, lost cards, shops that go bustNo UK law sets a minimum gift card expiry, and a shop that goes bust can leave you with nothing. What you can do, and how to protect the cards you buy.
- Ticket resale cap: what's law now and what isn'tThe ticket resale cap is a draft bill, not law. What protects you today on Viagogo and StubHub, and how to get your money back if a ticket fails.
- CMA fines Wayfair, Appliances Direct, Gold's GymThe CMA fined Wayfair £4.8m, Appliances Direct £1.2m and Gold's Gym £45,000 on 14 October. What it means for refunds, fake timers and pre-ticked extras.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Retail companies
Work at Depop? Reply to complaints here.
Don't let Depop ignore you
Read your Depop letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Depop or any of the companies listed on this site. Where an address is marked verified, we read it on Depop’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Depop. This page is for informational purposes only and does not constitute legal advice.