Complain to Etsy
Handmade and vintage marketplace - complaints about orders, refunds, and seller disputes
RetailHow to complain to Etsy
Etsy has no complaints email that we could find on its own site. Use its official online form instead.
How to complain to Etsy, step by step
Complain to Etsy in writing
Use Etsy’s online complaints form. Etsy publishes no complaints email. Say what went wrong, what you want back, and keep a copy.
Give them time to answer
There is no legal deadline for Etsy to reply, so give one in writing: name a date, such as 14 days from now, and say what you will do next.
Escalate if they say no
No ombudsman covers Etsy. Ask your card provider for a chargeback, or a Section 75 claim if one item cost over £100 on a credit card, then use the small claims court.
Common Etsy complaints
Complaint escalation guide
Is there an ombudsman for Etsy?
Most high-street and online retailers are not covered by an ombudsman. If Etsy will not resolve a faulty-goods or refund complaint, your escalation route is a Section 75 claim or chargeback, then Trading Standards, then the small claims court.
How do you escalate a complaint about Etsy?
If you paid by credit card and the item cost over £100, make a Section 75 claim (or a chargeback on a debit card). Report the trader to Trading Standards through the Citizens Advice consumer helpline, and for unresolved amounts use the small claims court.
Laws that protect you
Consumer Rights Act 2015
Products must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for online and distance purchases.
Section 75 Protection
Credit card purchases between £100-£30,000 have joint liability protection.
Tips for Etsy complaints
- Etsy’s Purchase Protection can refund qualifying orders that never arrive or arrive not as described - open a case with the seller first
- Message the seller through Etsy to open a case before escalating to Etsy support
- Screenshot the listing, the order, and the messages before leaving a review
- If you paid by card and Etsy won’t help, ask your bank for a chargeback on the transaction
- Etsy has no phone line - complaints go through the online Help Centre contact form
If Etsy doesn't respond
- 1
Customer Service
No legal deadline: set yours in the letterContact the retailer’s customer service team directly
- 2
Formal Written Complaint
Send a formal complaint letter citing the Consumer Rights Act 2015
- 3
Section 75 / Chargeback
If paid by credit card (£100+), contact your bank for Section 75 protection
- 4
How to complain to Etsy
Etsy has no complaints email that we could find on its own site. Use its official online form instead.
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Frequently asked questions
Tools & guides for your Etsy complaint
Free calculators and explainers that strengthen the case you make to Etsy.
- Section 75 & chargeback checkerPaid by card? You have a secret weapon.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Cooling-off period calculatorChanged your mind? You might still have time.
- Refund timeline checkerUnderstand your refund rights for faulty goods.
- Gift cards: expiry, lost cards, shops that go bustNo UK law sets a minimum gift card expiry, and a shop that goes bust can leave you with nothing. What you can do, and how to protect the cards you buy.
- Ticket resale cap: what's law now and what isn'tThe ticket resale cap is a draft bill, not law. What protects you today on Viagogo and StubHub, and how to get your money back if a ticket fails.
- CMA fines Wayfair, Appliances Direct, Gold's GymThe CMA fined Wayfair £4.8m, Appliances Direct £1.2m and Gold's Gym £45,000 on 14 October. What it means for refunds, fake timers and pre-ticked extras.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Retail companies
Work at Etsy? Reply to complaints here.
Don't let Etsy ignore you
Read your Etsy letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Etsy or any of the companies listed on this site. Where an address is marked verified, we read it on Etsy’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Etsy. This page is for informational purposes only and does not constitute legal advice.