Complain to Ticketmaster
Event ticketing platform - CMA investigation for dynamic pricing on Oasis tickets; 'Rip-off merchant of the year' (Which?)
EntertainmentCommon Ticketmaster Complaints
Dynamic or Inflated Pricing
Ticket price changed during purchase or was misleadingly displayed
Hidden Booking Fees
Unexpected service charges or fees added at checkout
Event Cancelled
Event cancelled but refund not provided or delayed
Restricted View or Wrong Seats
Seat not as described or view obstructed
Laws That Protect You
Consumer Rights Act 2015
Event services must be performed with reasonable care and skill. Tickets must be as described.
Consumer Contracts Regulations 2013
14-day cooling-off period may apply to tickets bought online, though exceptions exist for events on specific dates.
Tips for Ticketmaster Complaints
- Screenshot the price before joining the queue - evidence of price changes is valuable
- Check the total price including all fees before completing the purchase
- For cancelled events, you're entitled to a full refund including booking fees
- The CMA has investigated dynamic pricing - you may have rights if the price was misleading
- Buy from official vendors where possible to avoid counterfeit tickets
If Ticketmaster Doesn't Respond
- 1
Ticket Seller
Allow 14 daysContact the ticket platform's customer service team
- 2
Venue / Promoter
Contact the event venue or promoter directly if the ticket seller won't help
- 3
Chargeback
Dispute the charge with your bank or credit card provider
- 4
Contact Emails
customer_support@ticketmaster.co.uk
Customer Service
ukcomplaints@ticketmaster.co.uk
Complaints
Expected Response Time
14 days
Ticket sellers should respond within 14 days. For cancelled events, refunds should be processed within 30 days.
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Frequently Asked Questions
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Free calculators and explainers that strengthen the case you make to Ticketmaster.
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Create My Ticketmaster ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Ticketmaster or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial