Complain to See Tickets
Event ticketing platform
EntertainmentContact emails
support@seetickets.com
Customer Service
complaints@seetickets.com
Complaints
Common See Tickets complaints
Dynamic or Inflated Pricing
Ticket price changed during purchase or was misleadingly displayed
Hidden Booking Fees
Unexpected service charges or fees added at checkout
Event Cancelled
Event cancelled but refund not provided or delayed
Restricted View or Wrong Seats
Seat not as described or view obstructed
Laws that protect you
Consumer Rights Act 2015
Event services must be performed with reasonable care and skill. Tickets must be as described.
Consumer Contracts Regulations 2013
14-day cooling-off period may apply to tickets bought online, though exceptions exist for events on specific dates.
Tips for See Tickets complaints
- Screenshot the price before joining the queue - evidence of price changes is valuable
- Check the total price including all fees before completing the purchase
- For cancelled events, you’re entitled to a full refund including booking fees
- The CMA has investigated dynamic pricing - you may have rights if the price was misleading
- Buy from official vendors where possible to avoid counterfeit tickets
If See Tickets doesn't respond
- 1
Ticket Seller
Allow 14 daysContact the ticket platform’s customer service team
- 2
Venue / Promoter
Contact the event venue or promoter directly if the ticket seller won’t help
- 3
Chargeback
Dispute the charge with your bank or credit card provider
- 4
Contact emails
support@seetickets.com
Customer Service
complaints@seetickets.com
Complaints
Expected response time
14 days
Ticket sellers should respond within 14 days. For cancelled events, refunds should be processed within 30 days.
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Frequently asked questions
Tools & guides for your See Tickets complaint
Free calculators and explainers that strengthen the case you make to See Tickets.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
- Gym contract gone wrong: how to escape and claim a refundOnline sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
- Currys won’t accept a return after 30 days - your CRA 2015 rightsThe retailer says you’re outside the 30-day window. The Consumer Rights Act 2015 says they’re on the hook for up to six years - and the burden of proof is on them for the first six months.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Entertainment companies
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Create my See Tickets complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to See Tickets or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial