Complain to Live Nation
Events and venue operator - parent company of Ticketmaster
EntertainmentContact emails
fansupport@livenation.co.uk
Customer Service
Live Nation handles complaints through its official online form.
Common Live Nation complaints
Dynamic or Inflated Pricing
Ticket price changed during purchase or was misleadingly displayed
Hidden Booking Fees
Unexpected service charges or fees added at checkout
Event Cancelled
Event cancelled but refund not provided or delayed
Restricted View or Wrong Seats
Seat not as described or view obstructed
Laws that protect you
Consumer Rights Act 2015
Event services must be performed with reasonable care and skill. Tickets must be as described.
Consumer Contracts Regulations 2013
14-day cooling-off period may apply to tickets bought online, though exceptions exist for events on specific dates.
Tips for Live Nation complaints
- Screenshot the price before joining the queue - evidence of price changes is valuable
- Check the total price including all fees before completing the purchase
- For cancelled events, you’re entitled to a full refund including booking fees
- The CMA has investigated dynamic pricing - you may have rights if the price was misleading
- Buy from official vendors where possible to avoid counterfeit tickets
If Live Nation doesn't respond
- 1
Ticket Seller
No legal deadline: set yours in the letterContact the ticket platform’s customer service team
- 2
Venue / Promoter
Contact the event venue or promoter directly if the ticket seller won’t help
- 3
Chargeback
Dispute the charge with your bank or credit card provider
- 4
Contact emails
fansupport@livenation.co.uk
Customer Service
Live Nation handles complaints through its official online form.
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Frequently asked questions
Tools & guides for your Live Nation complaint
Free calculators and explainers that strengthen the case you make to Live Nation.
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- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
- Gym contract gone wrong: how to escape and claim a refundOnline sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Entertainment companies
Work at Live Nation? Reply to complaints here.
Don't let Live Nation ignore you
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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Live Nation or any of the companies listed on this site. Where an address is marked verified, we read it on Live Nation’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Live Nation. This page is for informational purposes only and does not constitute legal advice.