Can I get a refund if an event is cancelled?

Yes — you're entitled to a full refund including booking fees if the event is cancelled. The organiser or ticket seller must process this within a reasonable time.

Is dynamic pricing legal?

Dynamic pricing isn't illegal per se, but the CMA has found that failing to inform consumers about price changes or 'in-demand' pricing may breach consumer protection law.

Can I return concert tickets?

Events on specific dates are usually exempt from the 14-day cooling-off period. However, if the event details change significantly, you may have the right to a refund.

Complain to Viagogo

Ticket resale platform — frequent complaints about hidden fees and inflated prices

Entertainment

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Common Viagogo Complaints

Dynamic or Inflated Pricing

Ticket price changed during purchase or was misleadingly displayed

Hidden Booking Fees

Unexpected service charges or fees added at checkout

Event Cancelled

Event cancelled but refund not provided or delayed

Restricted View or Wrong Seats

Seat not as described or view obstructed

Laws That Protect You

Consumer Rights Act 2015

Event services must be performed with reasonable care and skill. Tickets must be as described.

Section 49Section 54

Consumer Contracts Regulations 2013

14-day cooling-off period may apply to tickets bought online, though exceptions exist for events on specific dates.

Tips for Viagogo Complaints

Screenshot the price before joining the queue — evidence of price changes is valuable
Check the total price including all fees before completing the purchase
For cancelled events, you're entitled to a full refund including booking fees
The CMA has investigated dynamic pricing — you may have rights if the price was misleading
Buy from official vendors where possible to avoid counterfeit tickets

If Viagogo Doesn't Respond

1
Ticket Seller
Allow 14 days
Contact the ticket platform's customer service team
2
Venue / Promoter
Contact the event venue or promoter directly if the ticket seller won't help
3
Chargeback
Dispute the charge with your bank or credit card provider
4
CMA / Trading Standards
Report misleading pricing or unfair practices
Visit website

Contact Emails

support@viagogo.com

Customer Service

Expected Response Time

14 days

Ticket sellers should respond within 14 days. For cancelled events, refunds should be processed within 30 days.

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Frequently Asked Questions

Other Entertainment Companies

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Viagogo or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.