Complain to Viagogo
Ticket resale platform - frequent complaints about hidden fees and inflated prices
EntertainmentContact emails
support@viagogo.com
Customer Service
Viagogo handles complaints through its official online form.
Common Viagogo complaints
Dynamic or Inflated Pricing
Ticket price changed during purchase or was misleadingly displayed
Hidden Booking Fees
Unexpected service charges or fees added at checkout
Event Cancelled
Event cancelled but refund not provided or delayed
Restricted View or Wrong Seats
Seat not as described or view obstructed
Laws that protect you
Consumer Rights Act 2015
Event services must be performed with reasonable care and skill. Tickets must be as described.
Consumer Contracts Regulations 2013
14-day cooling-off period may apply to tickets bought online, though exceptions exist for events on specific dates.
Tips for Viagogo complaints
- Screenshot the price before joining the queue - evidence of price changes is valuable
- Check the total price including all fees before completing the purchase
- For cancelled events, you’re entitled to a full refund including booking fees
- The CMA has investigated dynamic pricing - you may have rights if the price was misleading
- Buy from official vendors where possible to avoid counterfeit tickets
If Viagogo doesn't respond
- 1
Ticket Seller
No legal deadline: set yours in the letterContact the ticket platform’s customer service team
- 2
Venue / Promoter
Contact the event venue or promoter directly if the ticket seller won’t help
- 3
Chargeback
Dispute the charge with your bank or credit card provider
- 4
Contact emails
support@viagogo.com
Customer Service
Viagogo handles complaints through its official online form.
Ready to fight back?
Create a professional, legally-backed complaint in minutes.
Start my Viagogo complaintFree to start • No credit card required
Frequently asked questions
Tools & guides for your Viagogo complaint
Free calculators and explainers that strengthen the case you make to Viagogo.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
- Gym contract gone wrong: how to escape and claim a refundOnline sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Entertainment companies
Work at Viagogo? Reply to complaints here.
Don't let Viagogo ignore you
Read your Viagogo letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Viagogo or any of the companies listed on this site. Where an address is marked verified, we read it on Viagogo’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Viagogo. This page is for informational purposes only and does not constitute legal advice.