Guides, wins, and what we’ve been building.
26 results for “refund”
A refusal isn't the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
Wrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here's the route that works in 2026.
Most people leave money behind because they don't know what they're owed. A round-up of free tools to check your case and your figure, grouped by problem.
When a company goes into administration, most people assume their money is lost. It usually isn't. Section 75, chargeback, ATOL, and the FSCS can all help. Here's how.
Cancelled, delayed, or downgraded? Seven routes to an airline refund or compensation, ranked fastest to last resort, with the trade-offs of each.
Your contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here's exactly what to do.
Online sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
The retailer says you're outside the 30-day window. The Consumer Rights Act 2015 says they're on the hook for up to six years - and the burden of proof is on them for the first six months.
Paid by credit card and the airline's gone bust or gone silent? Section 75 of the Consumer Credit Act makes the card provider equally liable for £100-£30k purchases. Here's how to claim.
When polite emails don't work, the Letter Before Action, free aviation ADR, and Money Claim Online do. Stop sending follow-ups - start using the routes airlines actually respond to.
