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21 results for “refund”
Your contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here's exactly what to do.
Online sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
The retailer says you're outside the 30-day window. The Consumer Rights Act 2015 says they're on the hook for up to six years - and the burden of proof is on them for the first six months.
Paid by credit card and the airline's gone bust or gone silent? Section 75 of the Consumer Credit Act makes the card provider equally liable for £100-£30k purchases. Here's how to claim.
When polite emails don't work, the Letter Before Action, free aviation ADR, and Money Claim Online do. Stop sending follow-ups - start using the routes airlines actually respond to.
Ryanair's 'we don't pay for third-party flights' line is policy, not law. UK261 Article 8 requires rerouting at the earliest opportunity - including on other airlines. Here's how to force the reimbursement.
British Airways cancelled with less than a day's notice and called it 'operational reasons'. Under UK261 you're almost certainly owed up to £520 plus a refund or rerouting. Here's how to claim.
Drip pricing costs UK consumers £2.2 billion a year. Since April 2025, it's illegal. The CMA is actively enforcing. Here's how to spot it, challenge it, and report it.
Millions of UK energy customers have credit balances of £200+ they don't know about. Ofgem says your supplier must refund you within 10 working days. Here's how.
Paid below the threshold, put on the wrong plan, or kept paying after the balance was cleared? Here's how student loan refunds actually work.
