Complain to Cinch
Online used car marketplace
Car-dealershipCommon Cinch Complaints
Faulty Vehicle
Car has mechanical defects discovered after purchase
Not as Described
Vehicle differs from listing - hidden damage, clocked mileage, or undisclosed history
Warranty Dispute
Dealer refusing to honour warranty or used car guarantee
Finance Problem
Mis-sold finance agreement or unfair charges
Laws That Protect You
Consumer Rights Act 2015
Vehicles must be of satisfactory quality, fit for purpose, and as described. You can reject within 30 days.
Road Vehicles (Registration and Licensing) Regulations 2002
Dealers must accurately represent a vehicle's registration and history.
Consumer Protection from Unfair Trading Regulations 2008
Prohibits misleading actions and omissions, including clocking or hiding vehicle history.
Tips for Cinch Complaints
- You have 30 days to reject a faulty car for a full refund - act fast
- Get an independent inspection if the dealer disputes a fault
- Check the car's history with an HPI check before buying
- Keep all paperwork - adverts, emails, warranty documents, and service history
- If bought on finance, you may also have a claim against the finance provider
If Cinch Doesn't Respond
- 1
Dealer Directly
Allow 14 daysContact the dealership's management with your complaint and evidence
- 2
- 3
Finance Provider
If bought on finance, complain to the finance company under Section 75 or the Consumer Credit Act
- 4
- 5
Contact Emails
hello@cinch.co.uk
Customer Service
complaints@cinch.co.uk
Complaints
Expected Response Time
14 days
Car dealers should respond within 14 days. Act quickly if you want to reject - the 30-day window is strict.
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Frequently Asked Questions
Tools & guides for your Cinch complaint
Free calculators and explainers that strengthen the case you make to Cinch.
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Create My Cinch ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Cinch or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial